Open office and other similar types work with the printer. So there is definitely a software issue. I did finally get it to print, taking the pages from PagePlus, which are saved as PDFs so that recipients get a higher quality. I don't know how I got it to do so, but the new publishing software is very annoying. I can't find anything.. like drawing a line, line spacing in paragraphs. With PagePlus, it was simple to figure out most things. The new software is giving me such a headache and to have to redo all the publication and document masters is such a waste of time... if I continue to produce the pages on PagePlus and have to transfer the PDFs to the new program for printing, it is an equal waste of time which takes away from the other work that has to be done. The software should have bee written to accept the PagePlus files and save everyone the trouble. Now if I can get the printer to not take so long to print.