DailyChess

Hi Dan, thank you for your continious support! I checked if any of the programs are installed and none of them are. Here are the files that you asked for. Log.txt 1ef6ff6d-549d-4003-bc89-1db324a65ab2.dmp 05a99348-5ce9-421a-a53d-ce3c14ae68ed.dmp fa6b77f8-1f6b-414b-a04b-1aae62cabfe4.dmp Event Viewer.evtx Event Viewer_2057.MTA

I've tried updating my Nvida graphic settings but they were all already up to date. I also ran Affinity OpenCL Disabler but nothing changed. Still the same issue after restarting the system.

Hi @Dan C Thanks for your reply. Well, it's been a few months since i last ran the apps on this device (probably about 4-5?). Back then it opened without any issues. I had a few changes made to the system in the last months: hardware: new SSD (but it is not the one where I installed AP) windows: there have been a couple of Winupdates along the way drivers: not to my knowledge apps: a few games, disney+ I think I managed to record both screens showing the issue. The same had basically happened with Affinity Designer, but I reinstalled the software and did not yet activate it again. But it had the same issue as both Affinity Photo and Affinity Publisher. It takes a bit for the other affinity apps to load. In the video, you'll see the same issue with Affinity Publisher (but towards the end of the video). Unfortunately, the video has a low resolution. The loading screen in Affinity Photo says "loading fonts" and then it stops after the blank window opens. Affinity Products wont load.mp4

Dear support, today I tried running my three Affinity products (Photo, Designer, Publisher) but had to realize that none of them are properly loading. When I open the software, the software's logo/intro image will appear and then a the dark blank UI. However, I cannot click on anything and apparently at the same time, the software stops responding. The logo/intro image is still showing by the way. I don't konw what happened but I can't figure it out. I reinstalled the software multiple times (also on different drives) and run it in compatibility mode (win8). However, none of that worked and I can't make it run properly. I'm a windows user (currently win10). Thanks for your help/support. Lukas