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Sophie_Aquarelle

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  1. Hey. Can someone from costumer support please get back at me regarding the issue? It's been a couple days and I cant work in the meanwhile !!!!
  2. Hi! Thank you so much for your reply. I tried the forced restart as outlined. Unfortunately the problem persists. Many thanks for the video! Since it always shuts down when I try to export while working on an open file, it was very helpful to be able to supply this document. Dark Blue Copy.afdesign
  3. Hi ! I've been stuck all day because the app keeps crashing. I do repeat patterns in 2.000 px x 2.000 px format. Once it's done, I save it as a png and insert it into a new document of a larger size, usually 11.000 px x 11.000 px. I place the image and duplicate it to make the repeat pattern. A few days ago, it kept crashing anytime I wanted to place a photo... And since then it's gotten worse and worse... now the app crashes anytime I try to export a png file as well. At first, it only crashed once I clicked on "share" or during the exporting process, without finally saving the file I tried to export into my photo roll. Now it even crashes when I try to select the artboard. The ipad is updated, the app too, I restarted my Ipad. I don't know what to do anymore. Please help. Ipad Pro 9.7 Inch, Software Version 15.5 (29F77) Model No 3A864B/A Affinity Designer Version 1.10.5, Build 1.10.21
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