dehaya

Thanks - this is very helpful!

Thanks - I'll try that. But not today - I'm going to give myself some time away from this snarl for a while!

I have done all of the above. The software doesn't show up as being on my computer. It does show up in the Microsoft store as having been purchased. There is a purchase #, but no way to uninstall or reinstall it. Microsoft doesn't give refunds for apps, and they no longer have any customer support by phone. They just keep running you around in endless circles on their web site. In my Affinity account, under Downloads and Product Keys, it shows an order for July 6, which is when I bought the app. There is an order number of #BOJCZNYN3L. There are Cookbook Templates, Gradient Magazine Templates and Brill Photography Portfolio Templates, that apparently are freebies with the software, but no software showing. When I installed the software, I also registered it. Doesn't Microsoft pay your company when they sell your software? Shouldn't it be registered with your company? I don't want a refund, I want the software. I want to be able to reinstall it and try to get it to work. I also want to be able to install it on another computer. At this point, all I can think of to do is buy it again through your company, and allow Microsoft to successfully steal $58.75 from me.

Hello, I purchased Affinity Publisher on July 6, 2022, through the Microsoft store. According to the Microsoft store, it should work on my computer. I downloaded the app, installed it, and registered it. It will not work - it closes as soon as it is opened. I thought I would try to reinstall it, but there is no way to do that through Microsoft. They also have discontinued their technical support, so there is nobody to help with this. I tried to uninstall it from my computer, but it doesn't show up as even being on the computer under the Windows Programs and Features list. I came to your website and went into my account. It has no purchase history or registration for Publisher under my account. It does show a couple of little software "freebies" as having been purchased on July 6, 2022. I paid somebody almost $60.00 for an app that doesn't seem to exist. I would appreciate it if you could remedy this problem asap. PS: I emailed this note to your Purchasing dept., and have gotten no response. Thank you, S. Lynn Young

This is the latest crash report from my free trial copy of Affinity Publisher. Thanks for looking into this. a273ec6c-b7c6-4823-9db4-54a582948883.dmp

Hello. I downloaded the free trial version of Affinity Publisher, but it won't stay open long enough for me to even try it. I uninstalled it, then re-installed it, and then I removed it from my hard drive (I have Windows 10), and downloaded it again, with the same results - it remains open for six or seven seconds, and then closes. Does it need some sort of code or something to work? I purchased Affinity Designer a couple of weeks ago and have had no trouble at all with it. I was bummed to discover I had missed the sale price for Publisher, and now I'm really bummed over not even being able to give it a try.