[Publisher crashes when try to add a new page on a very large file]

N.P.M. Thanks so much!! unistalled update KB5017271 and can load more pages again to my proyect on Publisher, again thanks so much!!

[Publisher crashes when try to add a new page on a very large file]

Thanks for your response N.P.M.  I'm sending you the files that you describe on previous report

Crash report Affinity publisher.evtx

[Publisher crashes when try to add a new page on a very large file]

Hi, I´m working on a digital planner, almost finished but need to add three or four pages for the cover and the end credits, I have already 855 pages on it, but when try ti add those three pages simply crashes and need to reestar the program again, do not loose any info or data simply don´t let me to add more pages, need to add into this file becase those pages going to have hyperlinks to other pages on the planner, also my time is running up to finish this project so thanks for any help you can give me and your response.

Windows 11 Home edition, 24gb RAM, Nvidia Geforce graphic card RTX, late drivers uploaded on the graphic card, also i have unchecked the hardware acceleration box on the preferences, performance settings.

 

3bb31037-93bc-4d28-8501-17e051857577.dmp 8a85fac2-4cd4-4bbd-9813-04d5c8f29888.dmp

[Affinity Publisher not responding ver 1.10.5.1342]

6 hours ago, v_kyr said:

Your DMP-file indicates that the crash problem is related to nvwgf2umx.dll, which is part of the NVIDIA D3D11 GPU drivers. You should do as @Komatös suggested (disabling OpenCL hardware acceleration) and tryout how the Affinity suite behaves then on your Win11 system. Or look after another Nvidia driver (newer or older) which might hopefully then not make trouble for the Affinity apps here when using OpenCL hardware acceleration.

 

And the other DMP-file tells ...

 

Thanks v_kyr!! before i uncheck the hardware acceleration box, i ask my brother to dowload the drivers for my graphics card and install them on my pc, at this time the unresponsive message hasnt appear again, i will keep working an see how it behaves, thanks again. 

[Affinity Publisher not responding ver 1.10.5.1342]

9 hours ago, Komatös said:

Hi, @JorgeGarciaand welcome to the forums.

In the Affinty programmes go to Edit -> Preferences -> Performance and untick hardware acceleration (OCL).

Thanks a lot Komatos!! as soon as i uncheck that box, i was able to continue working with my project

[Affinity Publisher not responding ver 1.10.5.1342]

Hi, just purchased the Affinity suite to keep working on my own on a project that i been doing for some time, but the program just stop working when i try to keep working on, most of the times says not responding, please help me because i need to finish it. 

My operating system is Microsoft Windows 11 Home, my laptop has the last updates on the operating system

I seen in other forum how to get the crash report, im sending you the files.

60b83edd-1544-4475-ba32-e843c9cadc2d.dmp 9795caec-bd30-4063-b143-2ca86264090a.dmp