Lee_T

Hi CJP001, Set up your macro as follows: 1- Document resize - change DPI/resample off 2- Document resize - W*.2 + H*.2 Lee

i've moved this to -share your work-. Lee

Hi hilltop, as MikeTO mentioned, if you could send a crash report and document to this (private) dropbox link we can take a look: https://www.dropbox.com/request/yHleKApjounKoMERb2Ow

Hi B7design, It's highly likely that this is far beyond your iPads capabilities. The document you are trying to export is approximately 836 megapixels and would require a huge amount of memory. I would advise looking at reducing your DPI, as there are very few circumstances where this level of detail is required for something so large. 72 dpi which would look fine from anything beyond a 2m viewing distance for example would bring this to under 50mp. Lee

As this is occurring with your cloud connected apps, sign out of all cloud based services and then launch the aps (possibly after another full restart). As a general rule @Paul Mudditt I would not advise a hard reset of any iOS device unless it is unresponsive, as there is no system reset that takes place during this. It's just a forced power off and can actually damage files in the operating system which can only be resolved by restoring the device. A regular restart will achieve the same thing without this risk. Lee

Hi dsbarina, Obviously it's not an issue isolated to Affinity software so our support on this will be a little bit limited, but my suggestion first of all would be to examine the free space on your iPad, with so many different apps that may want to download and use your free space it may be that though it's showing, it may be reserved for other applications. (for example, your photo library could be downloading a stack of images in the background without you knowing). Firstly back up any and all important information before making any changes. Then free up as much space as you can, followed by a restart of the iPad. I would then advise removing all creative apps in one go, then installing ours one at a time, checking they work as you go. Lee

Hi b7design, What is the DPI of the document, and how many layers does it have? Lee

Hi Checkmate, Thanks for the information, i've logged this as a bug for the devs to take a look at. Lee

Hi Ranzor, As @markw mentioned, it's a known issue that we hope to resolve soon. Lee

Hi mchansy, Glad this is working for you again. This error is caused by a mismatch/incompatibility with OpenCL and your video card driver, if you require/prefer OpenCL to be enabled, you could try experimenting with newer/older/alternative driver versions. Do you happen to be using nVidia's studio drivers? Lee

Hi wintermule, Could you please send a copy of the document to this location: https://www.dropbox.com/request/k4yv59b9SgSY5F9ZoACk Lee

Hi David, The people above are taking the time out of their day to assist, so it's best to be polite, even if in your case their advice has not been the solution to your issue. In your case it looks like the only approach is to contact Apple support as we have no access to any of this information. https://support.apple.com/en-gb Lee

Hi MikeTO, Thanks for this info, I've logged it as a bug. Lee

Salut pmouest, Pourriez-vous s'il vous plaît suivre les instructions ci-dessous pour publier un rapport d'erreur : Lee https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/

Hi Dominique Perchet, Would it be possible to share a document with an example of this occuring? https://www.dropbox.com/request/0B9hcd5fYu80HcuAo77J Lee