[Text background is white not transparent]

Hi Dasher,

On the Character Panel, select the right side colour, then select the "no colour" option at the top right of the colour panel popup.

Lee

[Imported Brushes in V2]

Hi Keyonarenee,

Could you please try launching the app whilst holding down control and selecting "reset brushes" on the following window, then hit "clear" at the bottom.

Lee

[[2.2.1] Created Spine JSON file currupt when chosing SVG + No Spine JSON created when chosing JPG]

Hi MmmMaarten,

I've not been able to recreate this, could you possibly supply a file and full recipe to recreate this issue?

Lee

[Exporting Issue with Photo after update!!]

Hi albertkinng,

Is this on a local, cloud or external drive?

Lee

[HOW do i make a one tone (pantone) photo? Affinity Photo]

Hi serena.bosca,

One method to achieve this would be to convert the image to a black and white image, then overlay a fill of your chosen Pantone colour with Screen overlay mode enabled.

Lee

[Opentype stylistic sets not working in v2 ?]

Hi Pixero, 

I've logged this as a bug for the devs to look into.

An additional note regarding your selection issues which can be a little fiddly on iOS in general, you can navigate the cursor by holding the screen space bar for a second then dragging for more precise cursor control.

Lee

[Photo 2.2 Broken/Bug OCIO profile and exr file]

Hi Demys, 

Could you please post your OCIO config files for us to take a look.

Lee

[How can I export a circular selection?]

Hi cajhin,

Looking at your original question, you might find it's better to use the ellipse tool to draw your circle (you can use the transform tool to size it precisely), add a gaussian blur to the shape, then rasterise it. Once done, you can clip the photo to this shape, and use Clip to canvas with the circle layer to crop the document to the circle area as below:

 

Q2. Snap to pixel selection bounds will allow you to snap to an invisible box around your selection area, this includes the crop tool as shown here:

 

 

You are correct with Q3 that export selection area will export the selected layer only (not pixel selections).

Q5. It's always possible to rasterise/re-rasterise a layer.

Q7. This is a known issue.

 

Lee

[Affinity Photo 1.x not working anymore and no way to reinstall it]

Hi icounter, 

What happens when you click file > New? Do you get any errors?

Lee

[RESET THE ORIENTATION OF A ROTATED IMAGE]

Hi Segnika, 

You should be able to do the same operations as listed. 

Use either period "." or Select > Cycle Selection Box to toggle between methods. What is the issue you are having with the Geometry > Add command?

Lee

[CTD - [Reproducible] - Ctrl-Z while drawing]

Hi Meneliki,

I do not believe this to be a general issue for v1, but we can take a look at why this is happening to yourself. 

Could you please check for a crash report using the following instructions.

Lee

 

[Overprinting black in Publisher - what counts as black?]

@loukash

We're looking into this currently and will get it logged with the devs.

Lee

[Correct with colour chart and grey wedge]

Hi affi4thg,

With regards to colour accuracy, the only thing you can really do is ensure your white balance is ok by using the white balance tool on your white/grey areas of the card, then using your destination display alongside your colour chart to visually guide your adjustments.

Lee

[Resize canvas after crop]

Hi MatsF,

Do you have reveal enabled on the context toolbar?

Lee

[Resize canvas after crop]

Hi Villebon, 

Could you demonstrate the issue you are having with images or a video?

Lee

[[Designer] Why does sculpt mode reverse the path?]

Hi Kaze,

Thanks for reporting this, 

I've been able to replicate the issue and it seems to be related to the length and whether or not the sculpt crosses the start/end node.

I've reported this as a bug to be looked into by the dev team.

Lee

[Over contrast and constant crashing on photo v2 on iPad Pro 2019]

As it's not unique to those images, could you please take a few different images to test with and send us a problem file.

Also a couple of questions, are you using Apple's RAW engine or ours, and which camera are you using?

https://www.dropbox.com/request/YsTcHY3EYPlvEqfHo413

Lee

[Lost work after re-starting ipad]

Any backup from either iTunes or iCloud, check to see if you have iCloud backing up enabled, unfortunately it's unlikely you will recover the documents any other way.

I would advise some kind of regular backup procedure for the future for sure, something automatic like iCloud is ideal as it's completely hands off and you don't need to remember to do this.

Lee

[Problem with file]

Could you please try and save just a simple basic document with some text and some basic images to try and isolate if this is your content or the application/some OS rights problem causing the issue.

Lee

[Black background on shapes after export]

Hi Tom Soel, 

Could you please send a small sample of the document for us to take a look at?

https://www.dropbox.com/request/bONA1WFhGFqBQIM9ErIO

Lee

[Over contrast and constant crashing on photo v2 on iPad Pro 2019]

Hi Ipadprouser2,

Is it possible to show a comparison of the same shot with settings and the histogram visible? These appear to be two different exposures and without the context it's impossible to see what's going on.

Even better would be a copy of the files you are editing:

https://www.dropbox.com/request/u5wwUq0oLoIvhXQJhHzY

Lee

[Pulisher 2 - Book: Page numbering]

If you are able and would like, we can take a look at your document directly (or a sample of) with a description of how to recreate your issue.

https://www.dropbox.com/request/XJT8BccjKBMDHXFrq3tf

Lee

[Affinity Photo keeps crashing while loading assets]

43 minutes ago, Affinity Rat said:

While it is working now that I allocated more ram, it is remarkable slow compared to my iPad, disk speed hardly used, ram usage creeps up slowly, cpu  never >80%, I would say ipad is faster on large asset files. This surprized me.

Of note though… after loading a large asset file then deleting it ram is Not recovered, after loading large asset file my ram usage goes up to my limit 28gb, if I subsequently delete the category ram stays at 28 gb so if I load another large file the app will crash, looks like no ram left for 2nd file because ram not released and available after category deletion.

Lesson learned after using a large asset file, delete the category, save and restart app to recover ram.

The RAM used is low priority, and can be written over by the operating system as required, unused RAM is wasted RAM. As your software has no idea of your intentions, it would not know that you do not need to use these assets again, so the best way to operate is to hold these in RAM which is much faster than pulling again from disk into RAM. If you do not use these again, and you have no spare RAM, the software (and any software on your computer, can overwrite these files.

It's a common misconception that free RAM is a good thing. Recovering RAM will invariably slow things down as things that do need to be cached in RAM will once again need to pull from the slower physical drive.

Lee

 

[32bit HDR messed up colours and wrong conversion and export]

7 minutes ago, 413x said:

Ah, hey @Lee_T , my bad presuming that the 32bit was the problem. I admit that it’s a very unconventional way to process the photos. I knew that i am not doing something right but i didn’t expected to break the apps 😁

Thanks, i will check it later.

 

In fairness, in 16bit this issue doesn't appear so the 32 bit nature of the image certainly has something to do with it.

Lee

[32bit HDR messed up colours and wrong conversion and export]

It appears the layer causing the issue is the duplicate of the original layer at 44% opacity set to Colour Burn overlay mode.

Disabling this appears to resolve the issue, but I'll pass on the file to the devs to have a look at why this happening.

Lee