hynekp

I still use Windows 7, which is no longer updated. Which DLL is it?

@Gabe, sorry, my mistake. Here's a fresh crash report for Publisher, now with the correctly updated config file. This time Publisher crashed on launch. (It worked fine an hour ago.) I'm having the same problem with Photo: https://forum.affinity.serif.com/index.php?/topic/151070-photo-1101-crashes-randomly/ 5175d538-1fe7-47bf-9106-2c21c318d09e.dmp

No, the crashes are random. I thought maybe the crash reports would help. I have another one - Photo crashed immediately after launching again. 3f0bb5b0-f6fb-4c03-bfd9-292f7656ed16.dmp

Hi @PeteMacca, no, none of those.

Are you using the latest release version? Yes, 1.10.1 Can you reproduce it? No, sorry. Does it happen for a new document? If not can you upload a document that shows the problem? First crash: I opened a small JPG image, cropped it and tried to export it as a JPG. Photo crashed in the Export Settings dialog. Second crash: Immediately after opening Photo. The crash reports are attached. (I added <ZapDisable enabled="1" /> in the config file.) If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version - Windows 7 Is hardware acceleration (in Preferences > Performance) ON or OFF ? - it is OFF Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. - a wide-screen monitor Did this same thing used to work and if so have you changed anything recently? (software or hardware) - I didn't change anything. 1.9.2 worked fine. 1a1479ee-a2ba-4e66-bed8-719970dd9f28.dmp 2d2d5e81-9f9f-4937-89b9-0ad404fdea7d.dmp a557aa4d-e04c-454e-aff0-4f2325a0b648.dmp

Here's the config file. And another crash report. This time Publisher crashed when I opened the Resource Manager. The document in question contains several linked files (that's why I opened the Resource Manager). I assume I should upload them too? Designer.exe.config fa5b339e-af99-44ea-98e6-622964bfb25f.dmp

@Gabe, I reinstalled Publisher 1.10.1 and added <ZapDisable enabled="1" /> in the config file. Publisher was stable for several days. Today it keeps crashing in the Export Settings dialog (open a file, select File > Export, click on the Area list box on the PDF tab, crash). I'm attaching three crash reports. This could be a different problem than before. crash_reports_211013.zip

Affinity Publisher 1.10.1 keeps crashing, I had to downgrade to 1.9.2. Are you using the latest release version? Yes, I was. Can you reproduce it? I can't, sorry. Does it happen for a new document? If not can you upload a document that shows the problem? The software crashes randomly: After working with an existing document for a while. After creating a new document, importing an image and trying to resize it. Also right after launching the software without any open document. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version - Windows 7 (I know...) Is hardware acceleration (in Preferences > Performance) ON or OFF ? - it is OFF What happened for you (and what you expected to happen) - the software crashed unpredictably too many times Provide a recipe for creating the problem (step-by-step what you did). - see above Screenshots (very handy) or a screen capture/video. - no screenshots, sorry, but I'm uploading several crash reports Any unusual hardware (like tablets or external monitors or drives that may affect things) - a wide-screen monitor Did this same thing used to work and if so have you changed anything recently? (software or hardware) - I didn't change anything. 1.9.2 works fine. crash_reports.zip