Bamboli

@paulie.reklama Hi Paulie, thank you for your hint. I don't know exactly, why the programs are now running on my PC. I described, what I had done. A possibility for the bug could be, that the new versions use the CPU. If you have a graphic card, you it deactivate in the device manager, right click on "graphic card" and deactivate. Perhaps you shoud make a new start with your PC. In my case my device accepted it after a certain time. The clean installation may be one reason. The Windows Update to 21H1 can be another reason. And the CPU could be the third reason for the problems. By the way the support wrote to me I should try the following steps. "Do you have a GPU installed in your computer? If you hold CTRL and then try opening the app does the reset menu appear at all? If you hit select all and then clear does the app then open?" So, you can try the second hint and hold the CTRL-button before opening the app and so on. Best Wishes Matthias

Hi everyone here, the problems seem to be solved. All my desktop versions from the Affinity programs now are running in version 1.10. I deinstalled first the old version, then I installed the new version again. The programs started and I could work fine with it. Thanks to Callum from Affinity for his help! By the way: On reason, why it's now running can be, that I updated Windows 10 to version 21H1. Best Regards Matthias

Hi everyone here, the problems seem to be solved. All my desktop versions from the Affinity programs now are running in version 1.10. I deinstalled first the old version, then I installed the new version again. The programs started and I could work fine with it. Thanks to Callum from Affinity for his help! Best Regards Matthias

Thank you for the hint!

@William Pickering Hi, if you purchased the software directly at Affinity/Serif, you can download the older version 1.9.2. If not, write to Affinity! Here is the link to the downloads: https://store.serif.com/en-gb/update/windows/photo/1/ First reinstall the new version 1.10. Then install the old version 1.9.2. and everything had to be fine. Best Regards Matthias

Hi Pauls, thank you for your help! But I installed the old version 1.92 of all three desktop-apps. I'm waiting until Affinity will repair its problem and inform me, that it is existing a version without this bug. Finally the problem is not on my PC, but in the Affinity-Software! Everyone can load and install the older versions here: https://store.serif.com/en-gb/update/windows/publisher/1/ https://store.serif.com/en-gb/update/windows/designer/1/ https://store.serif.com/en-gb/update/windows/photo/1/

I read from other users, that not only Photo has a problem to start, but Designer ist crashing too. This is true. In my case, I can open Designer, but if I clicked on "transparency" the program crashes. My PC is up to date: Windows 10 64bit Version 20H2 RAM 32 GB Intel i7-3820 CPU @ 3.60GHz No graphic card. I will look for the old version. Best Regards Matthias

I've installed the old version. This is running 😀 The iPad-Apps are running too. The analysis of paulie.reklama respective the possible bug could be true.

Hi, it's similar on my PC. I have Photo, Designer and Publisher. Designer and Publisher are running in the new version. But Photo doesn't: The splash screen disappears after 1 second and the program does not load. My System is up to date: Windows 64bit Home Version 20H2, Intel i7-3820 CPU @ 3.60GHz, 32GB RAM, no graphic card. Best Regards Matthias 13f1f814-94eb-4361-8dd5-fd13f68e0d99.dmp