krispiepie

FYI Apple's friendly customer service told me they couldn't refund the money and lead me to the developer. I understand now from the thread that Apple is in fact mistaken about the transaction and they should be the one to refund the money. They told me it was the developer who set the date and should do the refund. Secondly, if you go to a store and there's a 20% off sign on a clothes rack, the tag on the garment needn't be labeled with the discount. However, the store must give you the discount even if the sign was mistakenly posted by the store on the wrong rack. The store honors the discount to protect their integrity. Perhaps you missed what I posted above: The FTC creates these guidelines for prevention NOT punishment. No one said anything about lawsuits. This situation regards honor of a discount. If it is indeed supposed to be handled by Apple then hopefully they will handle it the next time I call back.

Lee, This matter ultimately comes down to an issue of false advertising as part of civil law. Affinity's discount persuaded me to purchase the app. I commend your good intention for everyone to receive the discount, but it did not happen. To follow through with good intention as well as good customer service for the company, you must honor the price advertised as regulated by our governmental agency the Federal Trade Commission as it is illegal to falsely advertise in most countries; how about the UK? I paid $49.99 and expect to receive a $10 discount. You advertised it at that price until July 23rd. You took my money on the 23rd, so you should be able to refund $10 back. The FTC makes such laws in order for companies for prevention versus punitive damage. However, I am looking for resolution in terms of the company's honor. Thank you for your attention to this matter. Kristen

Lee, This matter ultimately comes down to an issue of false advertising as part of civil law. Affinity's discount persuaded me to purchase the app. I commend your good intention for everyone to receive the discount, but it did not happen. To follow through with good intention as well as good customer service for the company, you must honor the price advertised as regulated by our governmental agency the Federal Trade Commission as it is illegal to falsely advertise in most countries; how about the UK? I paid $49.99 and expect to receive a $10 discount. You advertised it at that price until July 23rd. You took my money on the 23rd, so you should be able to refund $10 back. The FTC makes such laws in order for companies for prevention versus punitive damage. However, I am looking for resolution in terms of the company's honor. Thank you for your attention to this matter. Kristen

Hi there, Yesterday (July 23rd) I purchased the app and didn't receive the 20% discount that was supposed to be offered until the 23rd. I called Apple and the Senior advisor said that it was probably because you guys are in the UK and pulled the discount on YOUR July 23rd. They said they couldn't issue me the discount, only the developer could. Thanks, Kristen