Aoti007

Hi @Dan C, Apologies again for the late reply. I've attached a screen recording as requested: - 1) Used Image Capture to scan the image and exported as a TIFF 2) Loaded the TIFF image in AP - image displays correctly 3) Scanned the same image using 'Aquire Image' from within AP (v1.10.0) - final image not displaying correctly Please let me know if you need any further information. Many thanks for your help. AP_Scan_Test_v1.mp4

Hi @Dan C, Sadly, I'm still getting the same results. Not sure if this helps, but I've attached a screen shot of the error message which appears the first time 'Aquire Image' is selected in AP. The Apple API opens fine, then a couple of seconds later the error message appears then disappears shortly after. Thanks again.

Hi Dan C, My apologies for the very late reply! As requested, here is a screenshot of the Performance setting from Affinity Photo. Thanks once again for all your help.

Hi, I am also getting issues when scanning from within Affinity Photo (v1.9.3). I'm currently using a Canon CanoScan LiDE 400 scanner, using the latest drivers running on macOS Big Sur 11.4 . Scanning is perfect when using the Canon IJ Scan Utility or Apples own Image Capture app. I noticed that when AP is opened and 'Aquire Image' selected for the first time, an error message appears 'Failed to open a session on the device. (-9921)'; the window then closes. The overview/preview image is perfect, but when a scan is actioned, the output is garbled similar to futuraprime's post. I've tried most options to try and resolve the issue - removing printers/scanners, reset the printing system and reinstalling all printers/scanners. Sadly, same results occur. Thank you in advance for any help with this problem.