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Geeklania reacted to a post in a topic: ANCHORAGE IN THE SUB TOOL PRESSURE OF THE TOOL TRACE
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Raw reacted to a post in a topic: Refusal of payment
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Raw reacted to a post in a topic: Refusal of payment
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
He told my serif Adam that the three payments I made were rejected, but now I am waiting for my bank to answer me for the 350 dollars that still do not appear in my bank, this is frustrating, very very frustrating, I just wait that this problem be solved for everyone because the only thing we want is to pay for the products that we like so much since we trust the company and we are honest users who do not want to hack any affinit program and we want to contribute economically to Serif so that it continues to grow and doing a great job, but unfortunately that payment platform is a disaster and is leaving Serif very badly. -
christopher vector reacted to a post in a topic: Refusal of payment
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
I don't think this is a completely correct solution, I live in Chile and they don't allow me to pay with paypal... -
Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
It may be that the problem is not with affinity but with their payment system... I don't know, but if you are part of their team, could you speed up my case? I can send you the Tíkect number so that they respond to me faster, my case is one of the most serious, there are 3 payments that are in limbo and nobody is responsible ... they are 350 dollars and I still do not have kis serif products ... for please i need help. -
Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
i just want to get my money back and buy my universal license. I don't want to be stuck in this nightmare... -
Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
friend... Dear friend; this is happening to many users I have spoken with people on Facebook who are experiencing something similar to my case... I sent an email to the address you gave me with evidence on Friday morning... and 4 days have already passed and they still don't answer me or give me a solution... I need them to answer me and verify the payments and if the payments really didn't go through, let them deny them with proof so I can claim the bank and get the 350 dollars back... -
christopher vector reacted to a post in a topic: Refusal of payment
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Agaatha reacted to a post in a topic: Refusal of payment
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
Yes, I really hope they can solve it and bring us good news, because I love the affinity brand and I am a fan of their products, I hope I am not disappointed with this horrible situation that is happening to us. -
christopher vector reacted to a post in a topic: Refusal of payment
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
exactly. we need urgent and functional responses. In addition to the fact that my case is one of the most serious... I have 350 dollars at stake. I think my case is more urgent and important than that of a person who is simply asking a question out of curiosity... Gentlemen, I was using Adobe for 10 years and decided to trust the company and I also spread content on my social networks about affinity designer and even So you can't give me a little bit of priority in helping me with this nightmare. -
Hola intenté hacer una compra y se triplicó y no llegó el producto porque la página lo rechazó pero mi banco me lo descontó 3 veces necesito que la empresa se comunique conmigo para ver si recibiste el dinero, para que puedas hacer la devolución de los tres pagos que hizo mi banco. y devolver el dinero para poder volver a comprar la licencia universal desde otro medio de pago, y aplicar el descuento, por favor contesta! El producto no llego. Necesito tres pagos de vuelta.
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
SEÑORES NO ME HAGAN DECEPCIÓN DE LA EMPRESA Y LOS PRODUCTOS DE AFINITY.... NECESITO QUE ME DEN SOLUCIONES, NO EXCUSAS... YA ESCRIBÍ A TODOS LOS CORREOS Y TODAS SUS REDES SOCIALES. ¿Y CUAL ES TU PRIMERA RESPUESTA? ¿DESCULPAR? TENGO 350 (por un pago triple) DOLARES EN EL LIMBO Y NI TU Y EL BANCO QUIEREN SER RESPONSABLES? NECESITO RESPUESTAS Y SOLUCIONES, quiero comprar la V2 y sacar el descuento, pero primero necesito que me devuelvan el dinero a mi cuenta y me contestan por correo, ya llevo 4 días en esto. -
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
for me paypal is not an option, because for Chile, serif did not allow me to pay it. and believe me to have more than 350 dollars withheld by my bank and that serif still does not respond is not pleasant at all... I hope to be able to solve this big problem soon! -
christopher vector reacted to a post in a topic: Refusal of payment
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Refusal of payment
christopher vector replied to GrahamMYC's topic in Customer Service, Accounts and Purchasing
Hello, I tried to make a purchase and it tripled and the product did not arrive because the page rejected it but my bank discounted it 3 times I need the company to contact me to see if you received the money, so that you can make the return of the three payments that my bank made. and return the money to be able to buy the universal license again from another payment method, and apply the discount, please answer! The product did not arrive. I need three payments back. -
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