[Help recovering a corrupted file]

20 hours ago, Dan C said:

Hi @peachi,

Sorry to hear you're having trouble and my apologies for the delayed response here - can you please attach a copy of your Affinity document to your reply here, so I can try and recover this for you?

If you'd like a private upload link for this file, please just let me know

Hi @Dan C,

thanks for your response. Here is the file. Can you delete it please after you downloaded it? Thanks in advance!!! 

 

[Corrupted .afphoto file]

3 hours ago, carl123 said:

No, if it is private best you wait for a Serif employee to respond

You can sue Serif for far more money than you can sue me for 😁

Thanks anyway! 

[Corrupted .afphoto file]

7 hours ago, carl123 said:

You will either need to upload the file to the forum or, if private, wait for a member of the support staff to supply you with a private dropbox link

Thanks. I will waiting for the dropbox link. 

Or... Can you recover it, too? Than I upload this file here and delete it after you download it.

[Corrupted .afphoto file]

Greetings,

I need help recover a .afphoto file, too ^^ I saved it at the wrong place...

 

1. Which Operating System are you using?

Win 10

2. Which version of Affinity did the file last get saved in?

1.10.5

3. What drive type was the file last saved to (select more than one if needed)?
External disk

 

Can anyone help me please?

Thanks a lot! 

[Help recovering a corrupted file]

Greetings,

I need help recover a .afphoto file, too ^^ I saved it at the wrong place...

 

1. Which Operating System are you using?

Win 10

2. Which version of Affinity did the file last get saved in?

1.10.5

3. What drive type was the file last saved to (select more than one if needed)?
External disk

 

Can anyone help me please?

Thanks a lot! 

[Saved file is now corrupt? (split)]

6 minutes ago, MEB said:

Sad he didn't explained what he did to recover it though.

This is right. Can you tell us your secret?

 

[Saved file is now corrupt? (split)]

2 minutes ago, carl123 said:

If you do a File > Save as... to a new file name that usually gets rid of any redundant data in the document which can lead to dramatically smaller file sizes

There are a lot of threads regarding this on the forum but don't worry it's perfectly normal

Aha..ok.. thanks. Can you still delete the recovered file from your post please?

 

Thanks a lot for your help guys @MEB and @carl123. I`m very happy and now the life make sense again 

I wish you a wonderful week! 

[Saved file is now corrupt? (split)]

2 minutes ago, carl123 said:

Was the original 5000px by 10000px?

This is ok. But the file size was 313 mb and now it is 142 mb.

[Saved file is now corrupt? (split)]

13 minutes ago, carl123 said:

This one should open for you

 

That was quick @carl123. I have downloaded it. Thanks for your help!!! 

But why it is smaller than the original?

[Saved file is now corrupt? (split)]

5 minutes ago, MEB said:

Hi @peachi,
Welcome to Affinity Forums
I've edited your post to remove the attached file. I've already got it with me and will log the issue/pass the file to the dev team t0 see if we can recover it.
Next time you need to send a file directly to us (without posting it publicly) simply request an upload link and we will provide one for you so you can keep it private.

Regarding your issue, please avoid working directly on files stored on external USB sticks/drives, and cloud synchronised folders as they may cause corruption/issues in certain circumstances. Copy the file to a local drive, work on it from there then close the file and move it to the external drive to prevent these issues from happening.

Thanks for your support @MEB, the reference and editing my post. In future I will avoid it.

Apart from that, I love the affinity apps.

Thanks a lot!!!

[Saved file is now corrupt? (split)]

Hey,

a .afphoto file is corrupt, too. It`s the second time... 

Can anyone recover it, please?

I`m using win10 and saved on an external hard disk.

(Remember.. if anyone download it, you are not allowed to use it for any project or something else.)