pwhole

Sorry for the delay in responding - I had to go away for a few days. But that's fine, thanks for letting me know - my new machine is pretty fast anyway, so I doubt it will be a serious issue.

Sorry for the delay on this - work intervened. OK, I just ran the 'no ocl' command prompt option and Photo loaded fine this time - brilliant. Just to be clear, if I now re-enable OpenCl in Preferences, and then Restart, will this cause it to crash again, or is just the first launch? I have re-registered now. I guess I can just try, but don't want to spoil anything now

Aha! Thank you! At least this confirms the issue now, so I'll have a go at sorting this out. I do appreciate the Intel Arcs haven't been around that long, and so there's bound to be teething troubles I guess - I'll report back.

Many thanks for the reply - I'll try this tomorrow and report back.

I'm having this exact same problem installing my Photo 1.10.6 on a brand-new machine running Windows 11 - I was running Windows 10 on the previous machine and never had an issue. I was asked for my license key on launch, entered that and then the splash screen appears, I see 'Loading Fonts', and then the app crashes. I've tried right-clicking on all icons to try and get the 'App Settings' panel to do the 'Repair' shown above, but it doesn't seem to be available - I'm baffled. If it helps I'm running an Intel Arc A770 graphics card with the latest drivers, but I don't seem to be having any issues with it anywhere else at present. I can supply more hardware info if need be but it's a brand-new PD Specialist custom build machine. Anyone have any ideas?