AgentWayward

So, I'm one of the many that won't be buying the upgrade to V2 since I have paid for V1 (all 3 apps and all 3 user guide books) and cannot afford the upgrade. I do not accept the repeated excuse that it's because you cannot track the owners of V1 software. Nonsense. I am in your database, the software keys are registered on my account with you. You email me regularly. Anyway, worse than that, all mention of V1 has vanished from your website. Am I to assume that you are dropping V1 users like a hot stone? Surely there should be a legacy users support section? Luckily I have backups of the install software for my V1 programs. Looks like you've annoyed a lot of V1 customers with the way you've gone about this and your scripted responses to questions about discount pricing. I went from being a huge fan of your software, recommending it frequently to others, to being thoroughy annoyed and let down. Perhaps it's time for a rethink?

I can confirm that all three products are now listed under the same email address / account. Many thanks.

Great, that's now working, it's downloading the assets again. Thank you. As others have stated above though, and as a software engineer myself, I can't understand the requirement to have these assets in multiple copy form, in order to make them function in the different programs. Especially when you consider the otherwise excellent integration. Maybe that is something that you might condsider changing in the future.

To be clearer, all three program purchases, are listed under manage my account, but only Photo and Designer are registered there. Can I re-register Publisher under the same email address as the other two?

When I go to "manage my account", it lists all three programs as being under that account. How do I proceed to get everything back in synch?

Patrick, I may have found the issue, it appears that I may have two accounts. Publisher lists my account under one email address whereas Photo and Designer are listed under a different one. Could this possibly be the cause?

Thanks Patrick, Looking in My account in Publisher, it does not list the Photo assets. I have tried the "re-synch library" option, no change.

I have assets installed which work in Designer and Photo if you open the individual programs. The assets show up fine in the assets panel. However, if I open Publisher, then switch to Photo Persona, the assets I have loaded for Photo do not show up. Any ideas?