[Publisher crashes when opening files]

On 1/17/2024 at 1:46 AM, Patrick Gilmour said:

if I do the same then quickly, while the content displays but before the expected crash, click on one of the page icons in the Pages (not Master Pages) panel, then click on another then another the app does not crash.

Clicking on pages in the Pages panel doesn't prevent the crashes I'm experiencing. Bummer.

[Publisher crashes when opening files]

Hey @Lee_T, I uploaded a file that has exhibited the behavior. The placed images in the document are linked — the 'Images Linked' folder included with my upload contains all the linked images.

The file I provided, as well as the other files that have caused the issue, sometimes open without any issues and other times cause Publisher to crash.

Thanks for your help. Let me know if you have any questions.

[Hyperlinks display incorrect anchors in Hyperlink Properties]

35 minutes ago, Blankman said:

Have you noticed this issue causing other degradation to your files or is it just annoying? I'm facing the same issue

I haven’t noticed anything else getting screwed up in files beyond what I described in my original post. It’s a hassle if I need to review anchor hyperlinks, but nothing more than that.

[extracting]

Answer provided in your other post:

 

[shape tool on tool bar doesn't work????]

Selections can’t be copied from an Image Layer. In order to copy the selection, rasterize the Image Layer to convert it to a Pixel Layer, then make the selection and copy/past it to a new layer.

[Hyperlinks display incorrect anchors in Hyperlink Properties]

I did several searches that included ‘hyperlinks’ and ‘anchors’ with no luck. I often resort to searching these forums via Google, but didn’t this time. Sure would be nice if the forums search functionality could be improved at some point. 

[Hyperlinks display incorrect anchors in Hyperlink Properties]

Thanks @walt.farrell. I searched the forum before posting, but that post didn’t appear in search results.

[Hyperlinks display incorrect anchors in Hyperlink Properties]

When I create hyperlinks to anchors, the hyperlinks work correctly in the exported PDF, but in the Publisher document, when I view the Hyperlink Properties, every hyperlink shows that it is linked to the first anchor in the Anchors Panel.

The issue occurs in multiple documents, including any new document I create.

To reproduce the issue:

1. Create a multi-page document.
2. Create two separate anchors in the document.
3. Create a hyperlink (on text or an object) to the anchor that appears second in the Anchors Panel.
4. After creating the hyperlink, bring up the Hyperlink Properties dialog again. The anchor displayed in the hyperlink properties is incorrect.

Publisher 2.3.1 (MSI/EXE)
Windows 10

[Profile display picture]

I believe after you’ve made 4 posts and have been a member for a few days you will be given the ability to edit your profile photo. 

[Publisher crashes when opening files]

@Patrick Gilmour Interesting. I'll give your method a try next time I use Publisher. Thanks for the info.

[Is there a way to propagate a text frame over several pages in one command]

I think the AutoFlow feature is what you’re looking for.

https://affinity.help/publisher2/en-US.lproj/pages/Text/flowingText.html

[Publisher crashes when opening files]

2 hours ago, just_vince said:

I do have linked resources that are in my Google Drive folder. Could that be the issue?

I don’t know if embedding linked resources that reside in a Google Drive folder can cause issues, but the linked images in my files reside in my Documents folder on my computer.

[How do I remove the background color from text frames in Publisher?]

Glad you got it figured out.

So you were likely seeing a Decoration fill set in the text style.

[How do I remove the background color from text frames in Publisher?]

Here’s the Affinity help page for the Text Frame panel in case it helps: https://affinity.help/publisher2/en-US.lproj/pages/Panels/textFramePanel.html

[How do I remove the background color from text frames in Publisher?]

If you’re on a Windows computer, in the Menu Bar: Window > Text > Text Frame.

If you’re on a Mac, I don’t remember what the top-level equivalent of Window.

(The bar that changes depending on which tool is selected is called the Context Toolbar.)

[How do I remove the background color from text frames in Publisher?]

Take a look at the Text Frame panel and see if Fill is set there. If so, you can disable the fill color there. I believe Publisher remembers the Fill setting you last used, so if Fill is disabled in the current Text Frame, I think that setting should be remembered the next time you create a Text Frame.

[Publisher crashes when opening files]

OpenCL Acceleration is disabled.

Linked images and fonts all look good… there aren’t any issues with the content of the file that I can identify.

I was able to open both of the files that caused Publisher to crash earlier today… and work on them both at the same time, with additional publisher documents open as well as other apps open on my computer. It’s a real head scratcher.

[Publisher crashes when opening files]

Here's more info about the most recent crash.

I opened a Publisher file and was editing it without any issues. I then opened a second Publisher file and the app crashed. (I've experienced this issue opening one file without any other Publisher files opened.) There was no crash report generated.

After the crash, I was unable to open either of the two Publisher files... Publisher crashed every time I tried to open the files.

I restarted my computer and am now able to open the files individually. I haven't tried having both files open at the same.

I have an old computer, but I'm not experiencing any computer issues other than Publisher crashing:
Intel Core i7-4790 CPU @ 3.60GHz
RAM 32.0 GB

The only other app I had open on my computer when Publisher crashed was a web browser.

[Publisher crashes when opening files]

Publisher just crashed again. There was no crash report generated this time.

[Publisher crashes when opening files]

I appreciate the info @v_kyr.

Attached is the Affinity Publisher 2 crash report created 1/15/2024 10:45 AM.

5850b217-56c3-4dd4-b3f8-567a782c190b.dmp

[Publisher crashes when opening files]

16 minutes ago, v_kyr said:

1 hour ago, Brian_J said:

an Affinity crash report DMP file ...

... might be more meaningful here, as it will hopefully give a better (more detailed) overview of CPU thread stack backtraces, so all those involved function calls of a thread which finally resulted to the crash.

Thanks @v_kyr I'm not aware of what data is included in the DMP files, so I don't feel comfortable sharing the file publicly. Figured I'd wait to hear from a person at Serif and provide the .afpub and .dmp files directly to them.

[Publisher crashes when opening files]

Affinity Publisher has been crashing when I open some files — the files open in Publisher and after they are fully loaded, Publisher closes. There is no error message.

The issue has occurred on multiple files, but all the effected files were created from the same original template file. I am able to open the template file, edit the file, and save it with a different file name… but when I try to open the file again, Publisher crashes. I have been using the template file for some time without any issues until now. Some of the files that cause Publisher to crash can’t be opened after multiple attempts, others cause Publisher to crash, but a second attempt to open the file is successful.

A crash issue was reported here; I don't know if the issue I'm having is related:

I’ve done several things to try to resolve the issue; none of the following fixed the issue:

• Ran Windows DISM Restorehealth in Command Prompt: DISM /online /cleanup-image /restorehealth.
• Ran Windows System File Checker in Command Prompt: sfc /scannow.
• Reinstalled Affinity Apps (I have Designer, Photo, and Publisher). I originally had the MSIX apps installed; I deleted the apps via Windows Apps & Features (and manually deleted user files for settings, etc.), then reinstalled the Affinity MSI/EXE apps.
• Reinstalled Windows via the Reinstall Windows 10 using installation media and selected the option to Keep Everything — my personal files and all apps and settings were preserved.

I’m attaching data from Windows Event Viewer that pertains to the crash.

Note: The ntdll.dll file referenced in the Windows Event Viewer data does not appear to have been updated by reinstalling Windows. I’m hoping to avoid doing a complete Windows reinstall that wipes out everything… but if it’s determined that’s what I need to do, let me know.

If you would like me to provide a Publisher file and/or an Affinity crash report DMP file, please provide a Dropbox link where I can upload the files.

Affinity Publisher 2.3.1.2217
Windows 10 Home 22H2 64-bit

Publisher Crash - Windows Event Viewer 2024-01-15.txt

[How to remove Picture Frame Rectangle / Affinity Publisher]

@mventures “Master A” is the default name of the first Master Page… if you changed the Master Page name, that’s what you’ll want to look for in the Layers Panel.

The Context Toolbar is the horizontal toolbar above the page that changes depending on which tool is selected. There’s an interactive image on the following Affinity Help page you can click on to see what the sections of the UI are named:

https://affinity.help/publisher2/en-US.lproj/pages/Workspace/interface.html 

 

[How to remove Picture Frame Rectangle / Affinity Publisher]

To delete the Picture Frame, edit the Master Page detached on the page you want to remove the Picture Frame from.

Instructions to enter Detached mode: 
https://affinity.help/publisher2/en-US.lproj/pages/Pages/detachLinkMasterPages.html

Another option — one I usually prefer — would be to create multiple Master Pages so you don’t have to edit Master Pages detached.

[Every new document has a white background, can't remove]

4 minutes ago, PattiR said:

I'm having the same problem & its driving me nuts! Tried checking and unchecking the transparentcy box, no change. Played with contrast and britness on my monitor no change! How the heck do I get a transparent backbround. It shows transparent in the little layers box, but on ALL the documents it stays white no matter what I do. Makes it REALLY hard to see what you are doing!

Can you provide a file that is displaying the behavior you described?