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Mark Ingram

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  1. Like
    Mark Ingram got a reaction from Aftemplate in Affinity Photo Windows Customer Beta - 1.9.0.852   
    Unfortunately I don't know - that crash location is the NVIDIA driver, as previously mentioned, so only they can say why it is crashing. I have reported the issue to them (and shared a crash dump, to which they have confirmed the stack overflow in their driver), but as we can't reproduce it here internally, they won't investigate further. 
    My only suggestions are:
    1) Report the bug to Capture One
    2) Report the bug to NVIDIA
    As frustrating as this is, at this point, there is nothing else we can do.
  2. Like
    Mark Ingram got a reaction from PaulAffinity in Affinity Photo Windows Customer Beta - 1.9.0.852   
    I've used DDU a few weeks ago, as I had 2 NVIDIA GPUs that wouldn't work at the same time as each other. Following that I was able to re-install the latest driver and get them working together.
  3. Like
    Mark Ingram got a reaction from Frozen Death Knight in Affinity Photo Windows Customer Beta - 1.9.0.834   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: New features, performance, fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Enable hardware by default, but restrict it to Windows 10.0.19041 (May 2020), and GPUs that support Direct3D 12 Feature Level 12.0 and above (see https://affin.co/WinGPU for further information). Fixed crash when resizing canvas or applying a crop Added ability to open package files Improvements to application registration and content syncing Improved Studio Presets management Fixed import of some PSD files ignoring the alpha channel Fixed ALT+MouseWheel causing the menubar to highlight Fixed crash when resizing canvas  Fixed Alignment toolbar buttons always being disabled 1.9.0.820 release notes
  4. Like
    Mark Ingram reacted to AdamW in Affinity Publisher Customer Beta - 1.9.0.863 (was 857)   
    Hi,
    Thanks all, I'll withdraw this build. We hope to have an update / fix later today. If you're affected and can wait great, if not the previous build is here.
  5. Thanks
    Mark Ingram reacted to MickRose in Affinity Publisher Customer Beta - 1.9.0.863 (was 857)   
    7 files here dated today. Hope they help.
    59c8cadf-a55d-4ec0-a9c1-ac01da42ba47.dmp
    614628a3-4c29-47cd-b41e-428e90e1f29c.dmp
    6e4f194f-b6cb-4519-9986-f6c2766fd266.dmp
    03c4d7f0-04e5-4ef8-a39e-8215cc93dacc.dmp
    4e407d16-c7df-4b75-b850-179f7cd497ae.dmp
    a3568c99-6ab4-444a-ac39-ae98a264b8cc.dmp
    a6741c4a-f433-46f5-9cfd-e52adc1d3655.dmp
  6. Thanks
    Mark Ingram reacted to Willem Pirquin in Affinity Designer Windows Customer Beta - 1.9.0.852   
    I just noticed you added a "select same" option and this is one of the few functionalities I still missed in Designer.
    Can't wait for a stable release and keep up the amazing work!
  7. Thanks
    Mark Ingram reacted to Chris B in Benchmark 1900 Results   
    i9-10850k
    EVGA RTX 3080
    32GB RAM @ 3200mhz

  8. Like
    Mark Ingram reacted to dcarvalho84 in Benchmark 1900 Results   
    I've just received my Air M1/16GB and this is what I've got.

  9. Like
    Mark Ingram got a reaction from Tai Tran in Affinity Designer Windows Customer Beta - 1.9.0.852   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: Features, Improvements, Fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  10. Sad
    Mark Ingram got a reaction from Thomas M. Braun in Adobe Acrobat included in Affinity Software?   
    No, Affinity software doesn't come with any Adobe software (we're two different companies). However, you should check out our Publisher application, which is designed for this purpose:
    https://affinity.serif.com/en-gb/publisher/
  11. Thanks
    Mark Ingram got a reaction from R_G in Affinity Photo Windows Customer Beta - 1.9.0.852   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: New features, performance, fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Fixed Develop Persona Overlay Paint Brush not accumulating Improved colours in EOS R5 CR3 files Changed Adjustments panel LUT category to be displayed in list mode Fixed Adjustments panel right click not showing cell selection highlight Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog  Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  12. Thanks
    Mark Ingram got a reaction from R_G in Affinity Designer Windows Customer Beta - 1.9.0.852   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: Features, Improvements, Fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  13. Like
    Mark Ingram reacted to PaulG in Windows Hardware Acceleration Requirements   
    Hi jc4d, have you tried to update your Windows?
    I had the same problem and an update fixed it. Notice how your version is below the minimum.
    If Windows Update doesn't offer you an update, you can use the Update Assistant to force it.
    Details here: https://support.microsoft.com/en-us/windows/get-the-windows-10-october-2020-update-7d20e88c-0568-483a-37bc-c3885390d212
  14. Like
    Mark Ingram got a reaction from Frozen Death Knight in Dear Mr. "Gabe"   
    Please don't complain about the stability of the beta builds. They are meant for testing, and you should expect bugs. I'll paste the top paragraph that I put into every new beta forum post:
    I've commented on Scanner support previously in other threads. Your scanner manufacturer will provide software to import your scans, then you can just import those images / documents. 
  15. Like
    Mark Ingram reacted to BartHovis in 1.9.0.852 crashing   
    I just installed a Beta update for Capture One 21 and rebooted the computer.  When first run after a new install, C1 spends a few minutes configuring hardware acceleration, and I was worried this might cause trouble with AP Beta.  However I spent about 10 minutes trying various things in AP (open/close files, several adjustments), and no crashing.   All appears to be well now...
    Thanks,
    Bart
     
     
  16. Haha
    Mark Ingram got a reaction from Arun Sarkar in Dear Mr. "Gabe"   
    The forum is not our bug tracking system, we have our own internal system. We haven't lost the information, I was just asking that discussion around a bug be kept in one place. We have links from our internal bug reports to forum posts, so if everyone makes a new post on the forum every few months, we get huge lists of forum links that we have to go through to read all the information. 
  17. Like
    Mark Ingram got a reaction from Manofjesus in Dear Mr. "Gabe"   
    I'll be direct - please don't make duplicate posts, as it makes our job much harder 🙂
    If something hasn't been fixed, and you have already reported it in another thread, please post in the original thread, then we can see all of it's history and discussion without having to search around for similar posts.
  18. Like
    Mark Ingram got a reaction from Chris B in 1.9.0.852 crashing   
    Thanks @BartHovis - it looks like you might be using Capture One. We've seen customers complain of this same crash when using their thumbnail provider. Could you either disable their thumbnail provider, or, temporarily uninstall Capture One? Also, could you try doing File | New and seeing if that works? i.e. is it only crashing when picking an existing document to open?
  19. Like
    Mark Ingram got a reaction from Alfred in Dear Mr. "Gabe"   
    I'll be direct - please don't make duplicate posts, as it makes our job much harder 🙂
    If something hasn't been fixed, and you have already reported it in another thread, please post in the original thread, then we can see all of it's history and discussion without having to search around for similar posts.
  20. Like
    Mark Ingram got a reaction from Chris B in Dear Mr. "Gabe"   
    Please don't complain about the stability of the beta builds. They are meant for testing, and you should expect bugs. I'll paste the top paragraph that I put into every new beta forum post:
    I've commented on Scanner support previously in other threads. Your scanner manufacturer will provide software to import your scans, then you can just import those images / documents. 
  21. Like
    Mark Ingram got a reaction from AiDon in Dear Mr. "Gabe"   
    Please don't complain about the stability of the beta builds. They are meant for testing, and you should expect bugs. I'll paste the top paragraph that I put into every new beta forum post:
    I've commented on Scanner support previously in other threads. Your scanner manufacturer will provide software to import your scans, then you can just import those images / documents. 
  22. Like
    Mark Ingram got a reaction from Alfred in Dear Mr. "Gabe"   
    Please don't complain about the stability of the beta builds. They are meant for testing, and you should expect bugs. I'll paste the top paragraph that I put into every new beta forum post:
    I've commented on Scanner support previously in other threads. Your scanner manufacturer will provide software to import your scans, then you can just import those images / documents. 
  23. Like
    Mark Ingram got a reaction from haakoo in Dear Mr. "Gabe"   
    Please don't complain about the stability of the beta builds. They are meant for testing, and you should expect bugs. I'll paste the top paragraph that I put into every new beta forum post:
    I've commented on Scanner support previously in other threads. Your scanner manufacturer will provide software to import your scans, then you can just import those images / documents. 
  24. Like
    Mark Ingram got a reaction from mykee in Affinity Photo Windows Customer Beta - 1.9.0.852   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: New features, performance, fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Fixed Develop Persona Overlay Paint Brush not accumulating Improved colours in EOS R5 CR3 files Changed Adjustments panel LUT category to be displayed in list mode Fixed Adjustments panel right click not showing cell selection highlight Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog  Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  25. Like
    Mark Ingram got a reaction from jc4d in Affinity Designer Windows Customer Beta - 1.9.0.852   
    Click here to download the latest beta
    Status: Customer Beta
    Purpose: Features, Improvements, Fixes
    Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store

    As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. 

    If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.
    Changes
    Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
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