Mark Ingram
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Posts posted by Mark Ingram
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Can you attach your log file, following the crash?
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1 hour ago, mykee said:
I have Intel HD 4000 graphic card, but this version closed if running benchmark. Previous version can detected this GPU, and test runned without problem.
Card name missing below OpenCL option. In previous version was there.
Operating system: Windows 10 64-bit, 19042.610
Intel driver: latest (10.18.10.5146)
DirectX: DirectX 11.1
OpenCL: OpenCL 1.2
You modified GPU requirements to higher level from previous version? 🙄 Under 820 version was worked...
Yes unfortunately we’ve had to raise the requirements in this latest release.
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1 hour ago, Lincsman said:
When I disabled Hardware acceleration, it worked fine, as soon as I enabled it, it crashed again as soon as I tried to open an image. Is the the correct file you need?
Thanks, that’s the correct file, but it shows a successful start and shutdown of the app. Is that definitely after it crashed with HA enabled?
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21 minutes ago, Lincsman said:
Affinity photo Beta 1.9.0.834 crashes as soon as I try to open a photo, it crashes when I select a jpg and choose open with.
Windows 10 Pro 64bit 8gb Ram
Can you try disabling Hardware Acceleration in Preferences and trying again? If that works, can you switch HA back on, and attach your log file to a post please.
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45 minutes ago, Fritz_H said:
Are these limitations final or just temporary for a certain phase during development?
or in other words: do you really force me to downgrade from Windows 8.1 to "Windows-Spy-Edition with built-in Ads and GDPR-violation" - also called "Windows 10" ?These requirements will be in the retail version. Also Windows 8.1 is out of mainstream support from Microsoft now, so you should consider upgrading to Windows 10 for security reasons.
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43 minutes ago, neville said:
The GTX 960 is Maxwell 2nd generation, though, so shouldn't it be supported? I've just found this other post of yours which says Maxwell 2nd Generation is supported:
https://forum.affinity.serif.com/index.php?/topic/126698-windows-hardware-acceleration-requirements/
Apologies, I was thinking of the 600 series when I wrote that. I’ve updated my post.
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1 hour ago, neville said:
Does this mean the enabling by default is restricted to new cards only, or that the feature overall can only be turned on with newer cards? I have a GTX 960 (as well as a GTX 660 in an even older system) and was hoping to be able to turn on hardware acceleration. I also have a laptop with Intel HD Graphics 520. Am I SOL?
Your NVIDIA 960 and Intel 520 should both be compatible. The older NVIDIA 660 won’t be.
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Click here to download the latest beta
Status: Customer Beta
Purpose: Features, Improvements, Fixes
Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store
As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback.
If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.Changes
- Enable hardware by default, but restrict it to Windows 10.0.19041 (May 2020), and GPUs that support Direct3D 12 Feature Level 12.0 and above (see https://affin.co/WinGPU for further information).
- Added Save as Package
- Added ability to open package files
- Improvements to application registration and content syncing
- Improved Studio Presets management
- Fixed import of some PSD files ignoring the alpha channel
- Fixed ALT+MouseWheel causing the menubar to highlight
- Fixed crash when resizing canvas
- Fixed Alignment toolbar buttons always being disabled
- Fixed several bugs relating to using pixel layers as children in symbols
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Click here to download the latest beta
Status: Customer Beta
Purpose: New features, performance, fixes
Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store
As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback.
If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.Changes
- Enable hardware by default, but restrict it to Windows 10.0.19041 (May 2020), and GPUs that support Direct3D 12 Feature Level 12.0 and above (see https://affin.co/WinGPU for further information).
- Fixed crash when resizing canvas or applying a crop
- Added ability to open package files
- Improvements to application registration and content syncing
- Improved Studio Presets management
- Fixed import of some PSD files ignoring the alpha channel
- Fixed ALT+MouseWheel causing the menubar to highlight
- Fixed crash when resizing canvas
- Fixed Alignment toolbar buttons always being disabled
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10 hours ago, Aongus Collins said:
Update: I tried "Run as Administrator" and it worked fine. Also registered successfully.
If you go back and run it without administrator, does it crash again?
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Did you enable Windows Ink in the Wacom Tablet Properties before using the High Precision mode?
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Click here to download the latest beta
Status: Customer Beta
Purpose: Features, Improvements, Fixes
Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store
As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback.
If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.New Feature: Product registration and store content streaming
We have now added the ability to link your Affinity app to your Affinity account through a new app registration process. This will have the advantages of you being able to stream any content you have purchased or received for free from the Affinity store directly to all your apps without having to manually install them. This is of particular use to customers who have more than one of our apps, or run our apps on different devices and operating systems as all your content will automatically be available across all of them.
If you register the beta app you will initially receive a free brush kit (the luminance brush kit) for testing purposes. This might be a kit you already have, but if you don’t you will get it for free. In a couple of weeks this will be expanded to include all of the store content you may already own.
While this is the full scope of what we are implementing for 1.9, the link between your account and your apps will open up the possibility for us to offer other features and services in the future which we think you will like.
Update: Following user feedback we have changed Store content to (optionally) be retained after the user has signed-out
Changes
- Fixed middle mouse button failing to work after displaying the Registration page
- Fixed noise rendering in linear fills
- Fixed not being able to set the current vector brush
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Click here to download the latest beta
Status: Customer Beta
Purpose: New features, performance, fixes
Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store
As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback.
If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum.New Feature: Product registration and store content streaming
We have now added the ability to link your Affinity app to your Affinity account through a new app registration process. This will have the advantages of you being able to stream any content you have purchased or received for free from the Affinity store directly to all your apps without having to manually install them. This is of particular use to customers who have more than one of our apps, or run our apps on different devices and operating systems as all your content will automatically be available across all of them.
If you register the beta app you will initially receive a free brush kit (the luminance brush kit) for testing purposes. This might be a kit you already have, but if you don’t you will get it for free. In a couple of weeks this will be expanded to include all of the store content you may already own.
While this is the full scope of what we are implementing for 1.9, the link between your account and your apps will open up the possibility for us to offer other features and services in the future which we think you will like.
Update: Following user feedback we have changed Store content to be (optionally) retained after the user has signed-out
Changes
- Fixed middle mouse button failing to work after displaying the Registration page
- Fixed noise rendering in linear fills
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On 10/22/2020 at 9:47 AM, Mark Ingram said:
In a couple of weeks this will be expanded to include all of the store content you may already own.
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29 minutes ago, hy13 said:
Who asked for that new feature? There are so many other asked features not done so far.
This has been implemented by a new and different team, so other feature development hasn't been affected.
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16 minutes ago, Michail said:
I support this option as long as it remains an option.
The concern of some users is not about the present, but about the possible future. We all see the negative example of Adobe.We're not Adobe 🙂
Honestly, this was designed as a something that we thought would be good (and helpful) for our users. If you don't like it, you don't have to use it, we're not forcing you to use it (and that's why it is optional).
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Just now, PaulEC said:
This, and the fact that you can still download content in the "old" way if you want to, seems to me to make this a very useful new feature.
I'm sure that Serif are aware that not everyone has a reliable internet connection and that some people have to pay for the time they are connected.
Yep, and we consciously designed it in a way to support portable / disconnected devices, as the apps are available on iPads...
- PaulEC, IPv6 and Frozen Death Knight
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27 minutes ago, derei said:
you are missing the point: the reason why Affinity is being designed that once you opt in for the account you must always be logged in, is to avoid abuse, as from what they say. Now, the same "abuse avoidance" can be achieved by means which allow freedom to users and at the same time don't force one to be constantly logged in. What happens if internet drops, for example? Will Affinity compensate me for possible losses? I doubt.
And I also doubt that you understand that freedom and privacy rights are not subject to status.If your internet drops, you're still technically logged in, you're just disconnected.
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I would really recommend anyone still on Windows 7 to upgrade to Windows 10 if at all possible.
Affinity Photo Windows Customer Beta - 1.9.0.834
in [ARCHIVE] Photo beta on Windows threads
Posted
The crashes when opening a document are happening when Hardware Acceleration is enabled from a previous beta, but with the new requirements, the Hardware Acceleration isn't available. A CTRL start should resolve the issue.