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Mark Ingram

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Everything posted by Mark Ingram

  1. Click here to download the latest beta Status: Customer Beta Purpose: Features, Improvements, Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  2. Click here to download the latest beta Status: Customer Beta Purpose: New features, performance, fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Fixed Develop Persona Overlay Paint Brush not accumulating Improved colours in EOS R5 CR3 files Changed Adjustments panel LUT category to be displayed in list mode Fixed Adjustments panel right click not showing cell selection highlight Improvements to Affinity store registration and download Fixed crash when quitting the app from the Enter Product Key dialog Add auto-updating linked resources Opening a template from File>Open or Drag and drop will now open it as untitled Fixed Filter Effect dialog to enable the use of Global Colours Fixed crash during raster brushing with hardware acceleration enabled Fixed crash when starting a document with hardware acceleration enabled, but with unsupported GPU Fixed New Document Dialog to prevent multiple selections in Presets 1.9.0.834 release notes
  3. We do support multiple monitors, so I'm a little surprised by this. Is this specific to the latest beta? Do you have hardware acceleration enabled? Can you provide more information about your 3 monitors? Resolution, display scale etc. Does it only fail to draw on one monitor, or all?
  4. You can open 2 layers in Affinity though? You just can't enable hardware acceleration? Photoshop won't be using your GPU to load that PSD with 20 layers.
  5. @AiDon "Retina Rendering" is probably a bad name for it on Windows to be honest, but it refers to the high quality render pass. You can either have 1 pass or 2: * A single low quality pass (fast, but low quality) * A single high quality pass (slow, but high quality) * 2 passes, first low, then high (fast to show the initial low quality, then async bring the high quality render in afterwards) It shouldn't make a difference, other than having different rendering characteristics that may trigger the driver to behave in a bad way.
  6. This is part of the NVIDIA driver, I assume you may already have tried this, but if not, can you uninstall and reinstall your drivers?
  7. Hi @Christian W., my point was that the feature in the other app isn't directly tied to the BMP file format, rather the bit depth of the image. I used the following setting to write the image with red text (note that it doesn't matte the image, resulting in a transparent background): I then loaded it back into Designer, selected the image, and recoloured it via the colour wheel. Resulting in:
  8. Thanks @Christian W. - it looks like the BMP is 8-bit, have you tried exporting a PNG with similar settings? This will output an 8-bit PNG.
  9. I can't see why that would be specific to BMP? Have you tried PNG?
  10. No sorry, I was saying that I think you already have it installed. I'm going to try it here locally to see if it causes a crash (the update).
  11. Thanks - that has given us a better capture, unfortunately though it looks like you have an optional OS update installed (Windows 10.0.19041.610) which is causing Microsoft to not find some files that are required for debugging. I'll see whether we experience the same crash after installing this optional update. https://mswindowsuser.com/windows-10-build-19042-610-and-build-19041-610-now-rolling-out/
  12. Apologies, this still hasn't enabled us to debug the crash report. Could you try the following steps for me please: Rename the file C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config to Photo.exe.config.old Download the attached file, and copy it to C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config Delete old crash reports Run Photo, click on Register to generate a new crash report Upload the new crash report Delete C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config Rename the file C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config.old to Photo.exe.config Thanks. Photo.exe.config
  13. Thanks - I've investigated the crash report, but I can't debug it as I'm missing a binary from your system. Could you try zipping up the following file for me? C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\13619a0ae7a2cd86b853b0bb98d2c45f\PresentationFramework.ni.dll
  14. OK I've managed to reproduce this here - with Hardware Acceleration enabled it can crash at startup if you have the Brushes panel open. This will be fixed shortly (for now you can manually disable the Hardware Acceleration in Preferences).
  15. @Merde I've split your post into it's own topic. It is probably unrelated to the hardware changes, unless it was trying to load a document. Can you look in your AppData folder for a crash report?
  16. You're not, it's on by default if your hardware supports it (or at least it's supposed to work that way...). If you don't have the hardware, the app will work exactly the same as it always has done.
  17. Interesting - you shouldn't be able to re-enable it. There's obviously something wrong with the detection...
  18. I assume that you can't re-enable the option? After you've disabled the option, then restarted the app?
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