[Disappointed that I can't upgrade to Affinity 2]

On 11/16/2022 at 1:41 PM, stefanjan said:

1. Does this mean I will be able to send an image from dxo photolab to Affinity 2 when you provide this fix like I can with affinity 1?

2. Will this fix be out before my trial ends?

3. Will you offer another trial if fix out after trial ends?

4. Will the fix come out before your promotional pricing ends?

1. Technically that's already possible now, but DxO Photolab has a bug in it that prevents it from working with the "App Execution Alias". Using the legacy MSI installer will allow you to find the Photo2.exe in your installation and have DxO Photolab point at it (just the same as v1). If you want to use DxO Photolab with the v2 MSIX installer, you can use the aflaunch app here to work around their bug:

2. I don't know when you started your trial, so I can't say.

3. No, the trials are for a single 30 day period.

4. I can't comment on when the MSI installers will be available, but we hope it won't be a long wait.

 

For now, I suggest you try the aflaunch approach, as that will allow you to evaluate the app fully during the trial period.

[Affinity Apps for Mac: How can I "unlink" my Apps from my Apple account and link them to my Serif account?]

1 minute ago, Gaul said:

Hello Garry, thx, but I have the "Affinity V2 Universal License" so this it not a number of licences question... 

Question:  How can I "unlink" my Apps from my Apple account and link them to my Serif account?

 

Thx, rgds, Erik

I’m not sure what you mean here. Did you register your Universal Licence with your Affinity ID? 

[In Windows Version, the Apps Dont Have Right Stroke and Shadows]

The downside of that is we lose the height of the menu bar. As the title bar is “wasted” space, we can maximise vertical space by combining the menu bar and title bar. 

[In Windows Version, the Apps Dont Have Right Stroke and Shadows]

16 minutes ago, Shompinice said:

This is just a beautiful excuse for them to deliberately degrade the UI of the Windows version. Don't forget that the people here are designers and painters, and they are all colleagues. Don't lie!

Please don’t accuse people of lying, especially when you have zero evidence to back up your claim. 

I’m the Windows Tech Lead, and we implemented a custom drawn window for the app, which means that the Windows OS does not automatically provide shadows for us. We could spend time implementing the missing shadows, or we could work on bug fixes and features instead. It all comes down to priorities - there is no conspiracy. 

[How to Activate Software]

17 minutes ago, A.S said:

I want to use [Affinity Designer] that I purchased at the Microsoft Store on another PC, but I am having problems
When I purchased Affinity Designer from the Microsoft Store, it was activated without receiving a product key.
Since I activated the software without the product key, I am unable to activate [Affinity Designer] on other PCs.
Can I receive the product key now?

Did you register the licence to an Affinity ID after you purchased the licence? 

[Extremely disappointed that this installs as an "App" and not regular software program]

1 minute ago, Rallyz said:

Great news about the MSI installer!

Will this will mean that it can be installed on Windows 8.1, or is there some other reason that would prevent this?

Sorry the apps don’t support Windows 8.1. You need Windows 10 May 2020 (build 19041) or later. 

[Are Windows 7 Users Out of Luck with V2?]

That still won’t help unfortunately. The app does not support Windows 7.

[No .exe, no interest]

38 minutes ago, Horseflesh said:

One of the benefits of MSIX was listed as easier upgrades. If I stick with MSIX will my apps update automagically? Or do I have to download new installers still? 

Since I don't need to change the default install location and I never need to poke around the install directory, the switch to MSIX had not bothered me. If it updates itself, I'll stick with it, too. 

Yes - if you already have the MSIX installed, it'll prompt you to update and perform the update in-app. There's no need for you to change anything 🙂

[Are legacy MSI v2 installers available?]

Yes, we will be providing MSI installers to customers who require them. This FAQ will be updated with links to MSI downloads when they become available.

Yes. These are now available

 

[MSI/EXE or refund?]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers to, those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[No .exe, no interest]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers, to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[V2 Installer NOT GOOD, Please go back to original, MY WORK IS CUTTING AFFINITY BECAUSE OF IT]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers, to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[File path for Affinity Photo / Start EXE-File]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[Disappointed that I can't upgrade to Affinity 2]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[Installing Affinity Photo 2 in windows 11 from the Serif .msix file]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers, to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[Extremely disappointed that this installs as an "App" and not regular software program]

Hi all. Thanks for your patience over the weekend when our offices were closed.

We've had a meeting this morning and decided to ALSO offer MSI installers to those people who would like them. I can't tell you when this will happen, as there is engineering work that will be required to allow this to happen, but we hope it won't be long.

Thanks for your feedback!

[Extremely disappointed that this installs as an "App" and not regular software program]

2 hours ago, iamnemo said:

I have installed all my programs using Revo Uninstaller Pro. But Revo does not support the installation of MSIX apps. If Serif had clearly stated that version 2 was to be installed as an MSIX app, and explained the consequences of this move, I would have remained with version 1. The arguments of Serif for using MSIX are unconvincing, and anyway unimportant to me. I am now considering asking for a refund. 

There is zero need for Revo Uninstaller Pro when using MSIX - you are guaranteed a clean uninstall, that's one of the benefits over MSI!

[Extremely disappointed that this installs as an "App" and not regular software program]

1 hour ago, Terry44 said:

If an update breaks something how can I revert back to a previous update?   I also like having downloaded copies of the updates, can we still do that?

You download the previous version and just install it. 
Yes you can download full copies if you really want to.

[Extremely disappointed that this installs as an "App" and not regular software program]

The biggest benefit of switching to MSIX is the easier, smaller and faster in-app updates that weren’t previously available in v1. Customers wanted a better update experience from what we offered in v1, and MSIX allowed us to deliver that. Obviously as there has been no updates yet, no-one in this thread has experienced that yet. 

[Extremely disappointed that this installs as an "App" and not regular software program]

8 minutes ago, ChopperNova said:

The only plausible reason for continuing this idiocy is that you are contractually obligated to supply it as a MSIX, and maybe the suits would have to forfeit their MS stock option perks. Or there's been a strategic decision to compete with the Paint.NET, or go after the people who always wanted to run Photoshop on the Zune.

None of that is true. Reasons can be found at the FAQ:

 

[Offline activation]

Just now, Designer1234 said:

So the license file can be copied and used for example on the new machine? Is it stored in C:\... \AppData\Local?

Nope sorry, we prevent moving licences between machines for obvious reasons 🙂

[File path for Affinity Photo / Start EXE-File]

13 minutes ago, Balveda said:

@Mark Ingram The installer zip file doesn't work with Fast Raw Viewer, realised I'd already tried it the other day but went ahead and tried again, it opens Ver 2 okay but fails to retreive the RAW file. Is there anything concrete on the horizon? I'm still using

C:\Users\username\AppData\Local\Microsoft\WindowsApps\AffinityPhoto2.exe

It works fine but I  take it it's not future proof for some reason?

That's the official App Execution Alias which the MSIX installer creates for us - and is the recommended way of launching our apps - if your third-party software supports it. If the third-party software has a bug in it, I provide the aflaunch app to work around that. 

Basically, if C:\Users\username\AppData\Local\Microsoft\WindowsApps\AffinityPhoto2.exe works, then use it 🙂

[Extremely disappointed that this installs as an "App" and not regular software program]

3 minutes ago, JimInFlorida said:

I don't want to go the unzipped route and look forward to a better fix.  My XPS-15 has up to date Windows 10 and should be very capable of running V2. 

For what it’s worth, I developed (parts of) the apps on a Dell XPS 15 initially running Windows 10 then later upgraded to Windows 11, so I can absolutely confirm that v2 should work on that machine 🙂

[Publisher V2 Just installed / Sample won't 't download]

Just now, Gogo said:

Thanks very much Mark. It has now downloaded. Glad to be a member here, anyhow. Thanks again for your attention.

 

No problem - glad you're sorted.

[Bought V2 in Designer and can't activate in Photo V2]

18 minutes ago, xfree9 said:

I used the Mac App Store to download Designer 2 and paid for the universal license using an in-app purchase, and Designer 2 is now working properly. I then downloaded Photo 2 and tried to activate the universal license. Neither emails I have will work. So I signed into serif.com to check my licenses, and neither email logins show that I've purchased the Universal License. 

I simply need to find the right account I bought this under, since I used the App Store do buy it on an in-app purchase. 

After you did the in-app purchase, you should have been presented with a screen similar to:

Did you see something like this? Did you create an account / use an existing account?