Mark Ingram

RE: resolution. You can change the Display Scale in Windows, so you can have high resolution and larger fonts etc. RE: Multi-GPU, what issue is it causing?

Try disabling hardware acceleration and see if that's better.

No, that's not true. https://en.wikipedia.org/wiki/Feature_levels_in_Direct3D

Yes, I think you'll need a "physical" F15 | F16 key (or for Wacom to send it via hardware).

Please post feedback in the feedback forum - https://forum.affinity.serif.com/index.php?/forum/53-feedback-for-affinity-designer-on-desktop/ This thread / forum is for issues specifically affecting the latest customer betas.

Really those shortcuts are designed for Wacom tablets or similar. We already have shortcuts for zoom configured by default.

@RichardMH | @iHarri | @TEcHNOpls, I'm going to delete this thread, because 1005 build has some significant changes to hardware performance.

New version available.

New version available.

Any Direct3D Feature Level 12.0 card, except AMD Radeon 5000 series or above cards are supported. There is info in the help file about the requirements.

@kfriis, try disabling hardware acceleration and see if that makes a difference. If it does, can you let me know what GPU and driver version you are using?

Thanks for the crash dumps. I can see that it's crashing due to a bad Intel OpenCL driver that's installed (Intel are aware of this problem). You can either try updating your graphics card drivers, or, you can grab the latest beta to try, as we can work around these driver crashes at startup now.

Hi @Miri, I've looked at the crash dumps, and unfortunately I can only see that it's crashing inside .NET somewhere. The log file you provided shows a clean startup and shutdown (the "Exit" on the last line indicates shutdown was OK, and not a crash). Do you have a log file from the crash itself?

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Fixed crash with Vector Brush Tool when the Appearance panel is open and undoing a brush stroke and selection changes to an object that had no linestyle Fixed failure to create an object style if the only delta was line weight Fixed loading of certain assets consuming huge amounts of memory Fixed specific Print Profile crash Fixed crash when dragging Unsplash images from panel when Unsplash is returning errors Added F15 / F16 zoom shortcuts for tablets Fixed print orientation being wrong when printing Label with Auto Rotate selected Fixed stroke width being printed incorrectly on rotated objects Fixed "Print job was cancelled from print manager" using Canon iPF 5100 drivers Fixed ending the print spooler from Services causing the app to hang Previous release notes

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Benchmark thread - https://forum.affinity.serif.com/index.php?/topic/137515-benchmark-1920-results/Changes Improved hardware acceleration performance Improved Lens Correction identification Added ability to organise LUT adjustment presets, including support for multiple categories and import / export as ".afluts" files Fixed LUT Adjustment being slow to respond after importing LUT Fixed loading of certain assets consuming huge amounts of memory Fixed specific Print Profile crash Fixed crash when dragging Unsplash images from panel when Unsplash is returning errors Added F15 / F16 zoom shortcuts for tablets Fixed print orientation being wrong when printing Label with Auto Rotate selected Fixed stroke width being printed incorrectly on rotated objects Fixed "Print job was cancelled from print manager" using Canon iPF 5100 drivers Fixed ending the print spooler from Services causing the app to hang Previous release notes

Sounds like you may have a bad Intel OpenCL driver on your machine, we've had a few customers who've reported similar issues (Intel are aware of the issue and are investigating).

If you paste the bold text from my post, it will take you to somewhere like: C:\Users\your_username\AppData\Roaming\Affinity\Photo\1.0

Probably bad OpenCL driver @JohnWest. I would encourage you to try the current beta version as that will work around the bad drivers.

@ArthurFfox, could you upload a copy of your log file? %APPDATA%\Affinity\Photo\1.0\Log.txt After that, try disabling hardware acceleration in preferences.

Thanks for the dump file. I can see that we're trying to enumerate the graphics devices that you have on your system. We try to initialise one of these graphics devices in order to render to it, but then the driver hangs. I can see it's hung in igdrcl64.dll which I think is part of the Intel graphics driver. You've got 23.20.100.8142, so you may want to check for an update.

With hardware acceleration disabled, there should be no (negative) performance differences between 1.9 and 1.8.5. If that is the case, we should investigate. Please can you attach a file that demonstrates Merge Down being slower in 1.9 (software) vs 1.8.5?

That's a great post Michael, thanks for your level-headed thoughts on this matter.

Yeah I'd definitely be interested in seeing how many users we had via WINE!

If the company fails, then the product wasn't very good. That's something that the market has decided. I understand the argument more with DRM related things, like, what happens if I buy some music, then my the company disappears, and I've lost my music forever, however, this isn't the same. If the company goes away, then the software still remains. But as I say, if the company has gone, then it means a better product has arrived. Yes, because there's a massive market there (Windows and macOS), and we believe we can compete with those alternatives. On Linux however, we don't know if there are going to be enough people willing to pay for the software, to fund the development. i.e. what's the _potential_ market size of photo editing on Linux? (It has to be potential, because the current market size is zero). Basically all that post did was highlight the concerns that we have, that people outright reject the concept of paid software on Linux.

Exactly that. And that's exactly why apps and games aren't flocking to the Linux desktop. Because we just don't know if we will make any money at all from it. Let alone cover the initial costs of development. People need to realise that yes, FOSS can be great, but often these projects need massive sponsorship to be successful. Relying on 1 or 2 developers using their spare time in the evenings to make a competing app isn't going to deliver the kind of quality that you would expect from a piece of proprietary software. And then you have to consider product support, documentation etc...