Mark Ingram

Do you get a crash report dialog?

What about the Advanced tab, can you screenshot that too please?

Hi, the EDID value in your second screenshot contains binary information, and in there is information on the physical dimensions of the monitor. If those physical dimensions are incorrect, when we calculate DPI using the pixel resolution later on, the DPI will be incorrect.

What OS version are you using? If Windows 8 or later, what is your Display Scale?

What are your desktop and monitor colour profiles?

Slower to load than what? The previous beta (build 76)? The release version?

Hi, it's a different key for each monitor device, so my Dell P2415Q monitor data is located here: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DISPLAY\DELA0BE\1&8713bca&0&UID0\Device Parameters If you want to have a browse, look in the folder: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DISPLAY\ And you'll probably notice "Default_Monitor" and then some other folders. Each of the non-default folders will represent a monitor device on your system. See if they have a "Device Parameters" folder within them.

Thanks Dave, I can see what's causing it, so I'll fix it in the next release. I'm not sure how to fix it for this version though!

Thanks Dave, what about the %APPDATA%\Affinity\Photo\1.0\CrashReports folder? After the crash, don't submit the crash report, and instead find the crash report in that folder, then upload it to the forum so I can take a look. If you submit the crash report it will delete the report after it's been uploaded, so we need to catch it before then.

Have you got anything in %APPDATA%\Affinity\Photo\1.0\Log.txt?

1.6.0.79 is now available.

Click here to download the latest beta Status: Customer Beta Purpose: New features Requirements: A valid product key, issued when Windows Affinity Photo version 1.5 was purchased. This is a beta of a substantial change to our codebase and as much as we have tried to ensure the quality of the code, it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that you may be adversely affected by the application failing. In addition it is definitely worth noting that files created in Affinity 1.6 may not open in 1.5 so always make a copy of your important documents before opening them in 1.6 to ensure you do not accidentally overwrite them and are unable to open them in your 1.5 version. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post here and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixes Added new Font Family control to match macOS version Added support for Dials Fixed JPEG failing to load reliably (getting stuck on 'Loading Document...') Fixed colour profile loading to ensure all profiles are loaded despite earlier errors Fixed crash when the GPU device is lost (this can happen when drivers are updated, or GPUs are switched, with technology such as NVIDIA Optimus) Fixed failure to export as PDF when a document contains very small objects Improved performance of UI elements on dialogs Fixed printing colour profile conversion Detect whether the application will crash due to applications such as RivaTuner injecting code into our application (and display a warning) Fixed minor issues with HDR merge Fixed rulers not drawing correctly in light UI Fixed Text Style panel text being aliased Added support for planar CMYK TIFF Fixed exporting a multi-selection of overlapping objects with background, drawing with artefacts Fixed Vignette artefact Fixed slice matting reverting to None Added progress when committing a refined selection Improvements to Selection Refinement Fixed crash when reading malformed TIFF files Fixed white flash on start-up Fixed Tab Stop values and Show Text in points Removed matting of 'None' from jpeg slices Added missing 'Make Global' option to Swatches panel Changed Zoom panel appearance to match macOS version Fixed alignment of colour swatches on Tools panel Fixed cancelling the creation of an adjustment preset adding it regardless Fixed deleting a macro not updating the library list Removed Show Overlay button from Develop overlay tools context toolbar Fixed precision on Equirectangular projection context toolbar Fixed Develop Persona prompting to save when cancelling a develop session Fixed crash when resizing documents or canvas to very small sizes Fixed crash when removing the first or last lights Fixed crash when attempting to zoom to a node which has zero size Fixed crash when the highlighted blend mode is unhighlighted Fixed crash when attempting to load any EPS file that will fail to load Fixed slices not drawing correctly after zoom Added missing Print dialog buttons Added 'Open Stock URL' button Fixed crash when dragging a compound layer Fixed odd pixel rounding in the document view with some display scales Fixed some issues with Photoshop plugins

1.6.0.79 is now available.

Click here to download the latest beta Status: Customer Beta Purpose: New features Requirements: A valid product key, issued when Windows Affinity Designer version 1.5 was purchased. This is a beta of a substantial change to our codebase and as much as we have tried to ensure the quality of the code, it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that you may be adversely affected by the application failing. In addition it is definitely worth noting that files created in Affinity 1.6 may not open in 1.5 so always make a copy of your important documents before opening them in 1.6 to ensure you do not accidentally overwrite them and are unable to open them in your 1.5 version. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post here and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixes Added new Font Family control to match macOS version Added support for Dials Fixed colour profile loading to ensure all profiles are loaded despite earlier errors Fixed crash when the GPU device is lost (this can happen when drivers are updated, or GPUs are switched, with technology such as NVIDIA Optimus) Fixed failure to export as PDF when a document contains very small objects Improved performance of UI elements on dialogs Fixed printing colour profile conversion Detect whether the application will crash due to applications such as RivaTuner injecting code into our application (and display a warning) Fixed rulers not drawing correctly in light UI Fixed Text Style panel text being aliased Added support for planar CMYK TIFF Fixed exporting a multi-selection of overlapping objects with background, drawing with artefacts Fixed slice matting reverting to None Added progress when committing a refined selection Improvements to Selection Refinement Fixed crash when reading malformed TIFF files Fixed white flash on start-up Fixed Tab Stop values and Show Text in points Removed matting of 'None' from jpeg slices Fixed SVG import to work with scaled drawing Added missing 'Make Global' option to Swatches panel Changed Zoom panel appearance to match macOS version Fixed alignment of colour swatches on Tools panel Fixed crash expanding a symbol that contains an image inside a vector layer Fixed cancelling the creation of an adjustment preset adding it regardless Fixed crash when resizing documents or canvas to very small sizes Fixed crash when attempting to zoom to a node which has zero size Fixed crash when the highlighted blend mode is unhighlighted Fixed crash when attempting to load any EPS file that will fail to load Fixed crash when copying symbols with frame text Fixed slices not drawing correctly after zoom Added missing Print dialog buttons Fixed crash when dragging a compound layer Fixed odd pixel rounding in the document view with some display scales Added Hide Layer / Show Layer menu items Fixed duplicating artboards with symbols

Hi cdaerr, thanks for that information. There isn't currently a way to override the DPI setting, without changing the registry (which the manufacturer of the monitor has written). Perhaps we could add a way to do this in the future. You might want to get into contact with the monitor manufacturer and ask why their DPI isn't configured correctly in Windows.

Moving to the beta forum.

Hi, this should be fixed in the next beta.

Hi, we use the DPI information that has been provided by the monitor manufacturer (as we need to know the physical dimensions of the screen, as well the pixels dimensions, and display scale). If this information is accurate, the actual size will be correct (as you mention, it works on a Surface Book).

Trust me, the developers do see your problems, and we are working on fixing them.

If you have Windows 7, there isn't a display scale unfortunately.

Hi, no, not yet.

Hi newty, try changing Window's display scale (you'll need to restart the application).

Yes, it has been implemented and will be available in the next release

Here is a list of known issues with third party software: Capture One (Windows Explorer Integration) Problem: Crash when attempting to open files (stack overflow in NVIDIA driver). Affects Capture One versions 20 and 21. Cause: Capture One's Explorer integration crashes if more than one instance is running at once Solution: Disable Windows Explorer Integration by renaming the C:\Program Files\Capture One\Capture One 20\WIC\WIC64 folder to something else. Note: If you have version 21, the directory will be C:\Program Files\Capture One\Capture One 21\WIC\WIC64. This assumes you haven't changed the default installation directory. https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic Problem: User Interface elements can disappear or appear stretched Cause: ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic interferes with Direct3D9 renderering. Detection: Check if Nahimic is running as an active Windows Service. Kill the service and see if the problem temporarily stops Solution: Start the application with --no-hw-ui flag, or stop the software (this won't affect the driver or functionality of the sound card) https://forum.affinity.serif.com/index.php?/topic/49247-16089-issues-tabs-vanishing/&do=findComment&comment=249809 User Provided solution (not verified by our developers): https://forum.affinity.serif.com/index.php?/topic/147155-ui-elements-disappearing-on-hover-publisher-19-110/&do=findComment&comment=822640 Topaz OFD (Brazilian Banking Software) Problem: Applications won't start Cause: Unknown Solution: Uninstall Topaz OFD https://forum.affinity.serif.com/index.php?/topic/148321-the-software-doesnt-start-at-all/&do=findComment&comment=827774 Brother Control Centre 4 Problem: Unable to update the Affinity applications (Setup Failed). Cause: Brother Control Centre opens files within the existing Photo installation directly, preventing the old files from being removed (causing the setup to fail). Solution: Close Brother Control Centre via the system tray, , or try restarting then immediately running the Affinity installer. https://forum.affinity.serif.com/index.php?/topic/69753-setup-failed-installation-message/&do=findComment&comment=622860 Fresco Logic Proxy Display Driver Problem: Crashes at startup Cause: It acts as a proxy display driver, but doesn't handle the kind of requests that WPF makes upon the Direct3D 11 runtime. Solution: Uninstall, or try using --no-hw-ui and WARP renderer (unconfirmed fixes) https://forum.affinity.serif.com/index.php?/topic/61068-unhandled-exception-error-on-app-launch/&tab=comments#comment-322202 My Endpoint Protector Problem: Crash when dragging in the Layers panel (reported with version 4.6.7.6 of My Endpoint Protector) Cause: My Endpoint Protector injects itself into the application and attempts to handle messages on our behalf Solution: Upgrade to version 4.7.8.3 or stop the My Endpoint Protector software https://forum.affinity.serif.com/index.php?/topic/48129-instant-crash-on-moving-first-new-layer/#comment-253176 NVIDIA Optimize for Compute Performance Problem: Document renders incorrectly Cause: Incompatible with sparse textures (NVIDIA suggests disabling it for applications that use sparse textures, such as Affinity) Solution: Disable 'Optimize for Compute Performance' https://forum.affinity.serif.com/index.php?/topic/55424-display-distortion-when-opening-designer-or-photo/ NVIDIA Surround Problem: Application window remains solid black and cannot be used Solution: Disable NVIDIA Surround. One user has suggested using FancyZones as Part of the Microsoft PowerToys project. https://forum.affinity.serif.com/index.php?/topic/125632-all-affinity-programms-are-black-nvidia-surround/ RivaTuner Problem: Instant crash at application start Cause: RivaTuner hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: 1.6.x.x attempts to catch the corruption, and offers a slower, software-only fallback (with a warning at startup). Alternatively you can tell RivaTuner to ignore the Affinity executables (also add help.exe and crashreport.exe) by adding them to the list and setting 'Application detection level' to 'None'. FastPictureViewer Codec Pack Problem: Versions prior to 3.8.0.9 will cause a crash at application start Solution: Install version 3.8.0.9 or later https://forum.affinity.serif.com/index.php?/topic/21449-unhandled-exception-on-launch/ https://forum.affinity.serif.com/index.php?/topic/27758-affinity-photo-system-crash/ Duet Display Problem: Versions prior to 1.4.7.6 will cause no UI to be shown, other than a portion of the welcome window, and the document Solution: Install version 1.4.7.6 or later https://forum.affinity.serif.com/index.php?/topic/28482-big-ui-error-for-photo-and-designer/ https://forum.affinity.serif.com/index.php?/topic/28923-affinity-designer-panels-not-loading/ D3DGear Problem: Crash when creating or opening a document Cause: D3DGear hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: Currently no work around other than to uninstall https://forum.affinity.serif.com/index.php?/topic/29144-crash-when-i-create-or-open-a-project/ https://forum.affinity.serif.com/index.php?/topic/21320-unable-to-create-a-new-file-or-open-a-file/ QTranslate Problem: Causes the Mesh Warp and Perspective Tool previews to fail if 'Mouse Mode' (Left click the icon in the tray) is enabled inside QTranslate Solution: Disable 'Mouse Mode' in QTranslate https://forum.affinity.serif.com/index.php?/topic/29884-problems-with-previews/?p=148424 Actual Tools (Actual Multiple Monitors & Actual Windows Manager) Problem: Application hang/crash on open Solution: Uninstall the Actual app or try the suggested solution on Actual Tools forums here - https://www.actualtools.com/forum/read.php?FID=10&TID=5493 https://forum.affinity.serif.com/index.php?/topic/94242-photo-crashes/ https://forum.affinity.serif.com/index.php?/topic/106762-drag-and-drop-into-affinity-photo/ Display Fusion Pro Problem: Application hang/crash on open Solution: Uninstall the Display Fusion Pro app or close the app down, start Affinity and reopen Display Fusion Pro if required. https://forum.affinity.serif.com/index.php?/topic/149859-incompatibility-with-display-fusion/

I believe this is a Windows 7 only bug, in other OSes the progress bar shows properly.