Mark Ingram

New version available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Fixed registration failure (will now use the browser to complete registration, rather than attempt it in-app) Updated help Previous release notes

Click here to download the latest beta Status: Customer Beta (Release Candidate) Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixed registration failure (will now use the browser to complete registration, rather than attempt it in-app) Fixed corrupt images when entering Photoshop plugins, with hardware acceleration enabled Updated help Previous release notes

I've just checked AMD's site, and 21.5.2 (21st June 2021) does appear to be the latest driver for your card. I would suggest contacting AMD's support, or filing a bug report with them. It looks like they have a tool for this - https://www.amd.com/en/support/kb/faq/amdbrt

Thanks! Are you still experiencing crashes? The log file indicates the app started and closed OK - did you disable hardware acceleration to prevent the crashes? Or is this log file from after you reverted your drivers?

Thanks @GWitchy - I can confirm that your AMD OpenCL driver (amdocl64.dll) is crashing. Could you attach your log file from %APPDATA%\Affinity\Photo\1.0\Log.txt too please?

A new version is available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Improved performance of artboards with many Text Frames Previous release notes

A new version is now available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixed background layer being blurred when re-opening an afphoto file Fixed artefacts on export of documents with a Live Radial Blur Fixed Overlay Paint and Erase Tools in Develop Persona not painting correctly at small brush sizes Fixed Overlay Paint Brush starting at the edge of canvas Updated SerifLabs RAW (updated libraw to 202110) Previous release notes

Have you checked the following post? https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ In particular, do you have ASUS Sonic or MSI Nahimic installed?

Hi @Toiletwitch, do you have any crash reports in %APPDATA%\Affinity\Photo\1.0\CrashReports ? Do you have the latest graphics drivers installed?

New version available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Fixed Refine Selection as New Layer with Mask preventing rendering of Artboards Fixed Brush Hardness changing when swapping tools Previous release notes

New version available.

Click here to download the latest beta Currently there is no beta more recent than the 1.10.4 release Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixed Refine Selection as New Layer with Mask preventing rendering of Artboards Fixed Brush Hardness changing when swapping tools Fixed Live Filters with Radius or Distance spuriously changing the Azimuth anticlockwise Previous release notes

1GB of RAM use is very low. Performance will suffer if you're doing heavy editing, as it'll be trying to discard as much memory as possible to stay under that 1GB limit.

New version available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Changes Fixed document with 'Save History' failing to save after promoting a Group to a Layer Fixed vector import potentially importing with the wrong document size Fixed PSD import of Linear Burn blend mode being imported as Multiply Fixed some occassionally fonts failing to be recognised at startup Fixed Borderless printing having a border Fixed 'Preset Manager' > 'Shape Presets' being unable to click Fixed hang on My Account page Fixed crash when closing the application Fixed potential crash on launch when a sync'd asset references an unavailable font Fixed 'Convert to Curves' crash with underlined text, emoji etc. Previous release notes

New version available.

Click here to download the latest beta Status: Customer Beta Purpose: Fixes Requirements: A valid product key (for Affinity Store purchases), or an installation of the full retail version from the Microsoft Store As this is a beta it is considered to be not suitable for production use. This means that you should not attempt to use it for commercial purposes or for any other activity that may be adversely affected by the application failing, including the total loss of any documents. We hope you enjoy the latest build, and as always, if you've got any problems, please don't hesitate to post a new thread in this forum and we'll get back to you as soon as we can. Thanks once again for your continued feedback. If you have a general question about the software, please head over to the Questions Forum, or if you have any suggestions, please head over to the Feature Requests forum. Fixed Toggling 'Quick Mask' not updating until you toggle the mask off and on again Fixed 'Overlay Paint' and 'Overlay Erase' tools in Develop Persona not painting with correct spacing Fixed document with 'Save History' failing to save after promoting a Group to a Layer Fixed vector import potentially importing with the wrong document size Fixed 16-bit 'Saturation blend mode' displaying white pixels Fixed crash painting on empty pattern layer Fixed 'Levels' > 'Output black and white' using the same values when changing channels Fixed files losing quality after a merge or export Fixed potential crash opening an EXR document Fixed crash opening multiple FITS files at once Fixed DNG files not being displayed in Develop Persona with Hardware Acceleration enabled Fixed Astrophotography to cope with unicode file paths Fixed PSD import of Linear Burn blend mode being imported as Multiply Fixed some occassionally fonts failing to be recognised at startup Fixed Borderless printing having a border Improved 'Uninstall Pack' flow to auto-select the pack Fixed 'Preset Manager' > 'Shape Presets' being unable to click Fixed hang on My Account page Fixed 'Defringe' > 'Also remove complementary colour' Fixed crash when closing the application Fixed potential crash on launch when a sync'd asset references an unavailable font Fixed document pixel resolution being stored in the wrong format within XMP metadata (breaks later parsing of the same data; hides the values from the metadata panel's 'Detail' view) Increased maximum defringe radius Fixed 'Convert to Curves' crash with underlined text, emoji etc. Fixed Astrophotography Stack failing on some DNG's with no warning Improved Astrophotography 'Make Align Layers By Stars' to work for layers in transformed groups Previous release notes

Hi, are there any crash reports in: %APPDATA%\Affinity\Publisher\1.0\CrashReports\reports ? If so, can you attach one to this thread please?

Hi Claire, your graphics card should be good enough (any card in the last 8 years should be fine). Have you made sure that you have the latest graphics drivers installed?

Thanks for confirming it! We'll get it added to our list:

@marcus1070, thanks for the crash report. I can see that you have something called "Topaz OFD" installed (possibly something to do with Brazilian banking?). I would suggest you try uninstalling this software, and then seeing if you can start the Affinity apps.