No one answered me, but I still managed to solve the problem. The whole point is that I use a limited network connection. So, when I reinstalled windows, it didn't install the necessary updates. In windows, when restoring the system and connecting to the limit, these updates will not be installed independently and the program will not start. After sitting for a few days looking for solutions (since no one answers me), I found that there is an official Winwows10UpgraderApp program. You can install it from the official website. Please install one of these solutions on your support service page, this is very important, maybe I'm not the only one.