Milk

I've just done this, still no luck.

Sorry for the late reply On my friend's MacBook Pro early 2013 running Catalina, everything works fine, he can totally access the registration screen and the check update is performed. So there's definitely something on my computer that prevents Affinity's apps to call home, and i run out of ideas. Thanks for trying.

Exact same errors with a fresh admin account 😕 Maybe I could try on some friend's mac (but i don't know if it fits Affinity's policy) ?

@Leigh No firewall at all. The apps are on my laptop that I connect either from 2 totally different home internet providers and the office network with no problem besides this one. As you suggested, i'm gonna try with a new user account (with admin privileges I assume) and let you know.

Hi Leigh, Yes, when I start the app the splashscreen is displayed : The screen inviting me to get the pack when I click the top-right account icon shows up as well : The " We're sorry" screen appears whether I click "Register now" or "Sign in now!" And if I select "Check for updates" in the menu, I instantly get : Everything seems like all 3 Affinity apps (and only those) just can't communicate with the outside world ! It's not that bad (for now) since the apps run pretty well besides that. I just want to be sure I will be able the packs anytime in the future, when the problem will be solved 🤞💡 For the record : beta version (thanks walt.ferrell) didn't change anything

I have updated to 1.9.1 and I have literally uninstalled Little Snitch (like removing referenced files in /library, plist etc.) and still the same issue. I've asked to my official geek, he told me 2 things : - the app's connection attempt doesn't even seem to reach the computer's network layer, hence LS, onboard Network Monitor or Wireshark not seeing it - he has seen cases where languages settings could cause issues (he told me about list separators...) and my macOS is actually in French. Could this be a lead ? I've seen on other threads here that Windows users with the same issue were told to install the beta version and some of them reported it was a success. I'm not sure it would be any help for mac version, but I can't even try since apparently I must register my products to access beta versions... it's going circle.

Little Snitch is already on alert mode, and since there's no rule about any Affinity products (problem is the same with all the 3 of them that I bought together) I agree a popup should warn me about a connection attempt, but it's not. That plus the fact that : totally turned off LS doesn't change anything "Check for updates" leads me to a "Update Error! An error occurred in retrieving update information. Please try again later." pops up even my browsers can't access http://serifservices.com/ I suspect something prevents my whole computer to access Serif's servers, whereas I can totally access the store page with my account. My head hurts ! 😅 Is there a way I can ping some IP through Terminal to investigate this lead ?

I was saying this more generally, about the amount of issues I face, but thanks for clarification 🙂

No, as I said, i have literally 0 rule about Affinity : And I get the same error with LS totally turned off anyway. When trying to access https://www.serifservices.com/ as suggested, I end up here : Same on Chrome, but he's a little more verbose : "DNS_PROBE_FINISHED_NXDOMAIN". Something's definitely weird here !

This link seems to be broken 😅

@Leigh Sadly I've already tried to completely turn off Little Snitch, and I've just tried again to be sure with no luck. I get the exact same screen.

Hi, Same kind of problem here except the message is a bit different and i'm on a mac. I bought the 3 apps tuesday directly from Affinity's shop. I use Little Snitch but there's no rule involving Affinity's apps. I can log on my Affinity account, but can't get my packs and template. Could the builds trick mentionned above could work on mac ?