Dantrillion

thanks for looking into it. the app is called ask whai and when I asked them to look into it they said that their uploading tool is converting the png to a jpg. if I upload the file to shopify then call that url it ends up in the app as a transparent png. goofy but it works. thanks for your help.

I uploaded this one a few days ago and it's showing up transparent in the app. sorry about sending the jpg. here's the png.

sorry- just read your post again. the blue one from PS initially uploaded to the app with a clear background. turns out now that the PS ones that are already in the app are clear but the same ones upload with white backgrounds now. opened a ticket with the app co.

Thanks Walt! I'm using Affinity Photo not PS- not sure if that makes a difference. File attached. shows up black in the app and clear and black in my shopify theme.

Has anyone solved this problem? I'm having the same problem but discovered another material fact. When I upload the png with the transparent background to shopify the background is transparent but the same file in an app has a black background. However other png's in the app created by PS have transparent backgrounds. Can anyone help?