Jump to content
You must now use your email address to sign in [click for more info] ×

Actaeon

Members
  • Posts

    13
  • Joined

  • Last visited

Posts posted by Actaeon

  1. 2 hours ago, walt.farrell said:

    You can use soft returns (Line Breaks) to separate the chapter number and the chapter title. That will keep them as a single paragraph. Then use the option in the TOC to remove line breaks.

    Thankyou, Walt. This took just 1 minute to implement and works perfectly! I had not used a "soft return" before and did not really know what they were for, but they work superbly for this situation.

  2. 9 hours ago, Antonio Costanzo said:

    You may consider watching this tutorial. 

    Furthermore, I found rather another solution. To display chapter numbers, you can also provide your Table of Content style with numbering. It works better for me.

     

    Thankyou, Antonio, for taking the time to send this video. I have, in fact, watched this before and, though it doesn't quite address my situation, it is an excellent and informative video in many ways. Thanks again. I am glad you managed to resolve your own similar situation.

  3. Hello, Any suggestions, please, on how I could turn this section heading into a single line within the Table of Contents? The heading, as it appears here, deploys hard returns.

    Putting the figure 1 into a separate text frame still causes the Table of Contents to list this section heading on two lines, whereas a single uninterrupted line would be preferable.

    Thanks in advance!

    Screenshot 2021-05-01 at 02.39.06.png

  4. My email sent to Serif on 27 December was answered last week. I received an apology from Andy and promise to check with Amazon why the book had not yet been delivered. The very next day, Amazon dropped off the book (left outside my front door without checking if I was in). That evening Andy wrote again to apologise for the continuing delay, so I wrote to tell him the book had arrived and to thank him for looking into it.

    It does appear they are gradually getting round to dealing with individual orders.

    The Publisher Workbook is worth waiting for. It is packed with good things.

  5. 2 hours ago, brdevine said:

    I'm in the exact same position as you. It's the lack of tracking information that is the big issue - we are all sitting waiting for something that may or may not have been dispatched. We should at least be told whether or not it is in stock, and if it is, when it will be dispatched. I get the feeling that Affinity are really geared towards digital downloads and aren't as efficient in dealing with items that must be shipped to our doors!

    This is exactly what I was thinking yesterday. We love Affinity for their great software. But when it comes to the old-fashioned stuff of non-virtual products alongside the essential administration of courteous and informative correspondence, they need some training. Perhaps we, their Clients, should compile a Workbook on this for them!

  6. 26 minutes ago, Pyanepsion said:

    Hi all.

    I placed an order for Affinity Publisher Workbook (English) on December 3rd. My payment was cashed out shortly afterwards, and I too have not been delivered although the order is marked as complete in the brief, and I too see that I will receive an email when my order is dispatched.

    It's January 12th. So it will be 6 weeks on January 14th. Isn't that a bit excessive for an available product?

    For my part, I placed two orders on Amazon around December 5th with slow deliveries scheduled for January 5th and 8th were both delivered on December 23rd.  So where is the problem at Affinity?

    Hi Pyanepsion, In the absence of further info or responses from Serif, I can only guess that it is due to one or more of the following reasons: they are massively short-staffed to deal with dispatches, they underestimated the interest in this book, problems at the printer caused there to be fewer books printed than planned, they are now requiring/awaiting another print run, etc.

    The fact that some clients have received multiple copies or copies in the wrong language is concerning.

    I agree, for your order of a single book to be marked as "complete" is also concerning. I ordered all three workbooks and all three are marked as "complete" (I have received two of them and no email to suggest that the Publisher one has been dispatched).

    It might soon be appropriate for all clients who paid at the time of ordering to be notified by email about the situation and the reasons for delay.

     

  7. Hi, All, 

    One thing is clear from reading all your posts, that orders are not being fulfilled in order of receipt (my order dates back to 30th November).

    However, these are exceptional times, what with Covid/Christmas and New Year holidays/Affinity evidently swamped with orders.

    Having just emailed Serif, I got the following automated response, so I think further patience is a good plan. (With the other two workbooks, as part of the same order, I received a separate dispatch email, and those arrived very quickly.)

    Auto Reply:

    Thanks for getting in touch.

    PLEASE NOTE: IF YOUR EMAIL ENQUIRY RELATES TO A WORKBOOK ORDER NOT HAVING BEEN FULFILLED, PLEASE ALLOW A FURTHER TWO WEEKS FOR THIS TO BE DELIVERED TO YOU. OUR SINCEREST APOLOGIES FOR THIS DELAY.


    We aim to respond to all queries within 24 hours. However, during busy periods, we may take a little longer to respond, so please bear with us.

     

    Best Regards

    Customer Services

×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.