MattT

There's an announcement in the startup panel, though I know some folks uncheck "Show this panel at startup". (And I appreciate Serif respecting that and not forcing a pop-up announcing V2 through anyway.)

Great news! Thank you for listening to us!

You say "just because the packaging is broken" like that's no big deal. I've set a reminder for when my refund window closes. I'll give them until then to fix this mess with a proper installer--but, based on their "why we're using MSIX" post, I'm not holding my breath.

Does "preferred" mean "required"? Because my preferred install method is one that lets me put applications where I want them and makes them easy to use with other applications as part of my workflow.

Or maybe you can go back to using proper installers that put proper .exe files in "Program Files" so this isn't an issue. Why should all these other developers have to accommodate something you broke? Very disappointed in Serif right now.

When you encounter a bug, report it whether someone else has or not. More bug reports --> higher priority. And also, more info about different user systems that can help pin down the problem.

According to the FAQ:

Hi, Chris B: I don't know why OpenCL was disabled. It's not a setting I remember changing. I will say that so far with it enabled I'm not experiencing any crashes. That said, I've been taken away from graphics work for a bit lately and haven't been using Photo as much as usual. I'll keep you updated.

iGPU vs dGPU stands for integrated vs discrete graphics? The system uses a Ryzen 5 3600 which doesn't have integrated graphics. But I will enable OpenCL and see how that goes. Thanks for the follow-up!

Sure. Folder shows 7 from today--I've attached the last 4. OpenCL is not enabled. Thanks for the quick reply. 86640de4-d23f-4a78-b893-a78a67c27d16.dmp 14857bbd-48bc-407f-aa15-b5e6de9a5326.dmp 3c491418-1672-4e53-adbd-469a4c6d2e6e.dmp e7c19d9b-6f6e-4144-851f-2941045ea4e6.dmp

Hi. Have experienced Photo crashing, and appears to be doing it more frequently with recent versions. I can't say I notice a consistent pattern with what causes the crash, beyond it will happen usually soon after first launching the program, typically with the first edit of the image. No error messages or anything--just working on an image then suddenly looking at the desktop. System is Ryzen 5 3600, RX 580 8GB GPU, 32 GB RAM. Attaching a folder listing of crash reports. Will post as many .dmp files as you want or need. Thanks.

Thanks @GarryP and @walt.farrell. I'll just reset the brushes.

Thanks for the reply, @GarryP. Yup, forgot to mention I'm on Windows 10. Regarding the “selecting a panel within the studio immediately resizes it to its default width” , while trying to make a video to show you the problem, I realized what is happening. I was early enough in the process that most of them were still at their defaults. I've fiddled with it enough know to realize that each panel retains its previous width and adjusts to that when selected. I can still attach a video if you want, but it's displaying the expected behavior so I think it's okay. As for the brushes... I get how to delete individual brushes and brush categories. The problem is Photo will import vector brushes (via the import menu also), but because they are vector brushes that Photo can't use, they don't show up in the Brushes panel: affinity photo vector brush problem.mp4 Took a couple of tries to get a decent recording, so as you can see there are now 9 or 10 copies of those brushes in Photo, so they've got to be kept track of stored somewhere. But because they're not listed in the menu, they can't be deleted. I'll probably just reset the brushes, since this is a new install. I guess my main frustration is with Photo being allowed to import brushes it can't use. It can tell they're vector brushes well enough to prevent listing them in the menu, so why can't it tell vector brushes well enough to prevent them from being installed in the first place? -Matt

Just purchased Photo and Designer and could use some clarification on a couple of things. Getting the free (thank you) included "Fine Liner Affinity Brushes" by The Artifex Forge brushes working was a bit of a challenge. Just double clicking them loaded them into Photo, not designer, because Windows has apparently associated the afbrushes extension with Photo, not Designer. I've since learned they don't show up in the Photo Brushes list because they're vector brushes and won't work. So why does Photo import them instead of serving up a dialog box explaining why it won't import them? More importantly to me right now: Since they don't show up in the Photo Brushes list, how do I delete them from Photo? The collection of Panels at the side is apparently called the Studio? It's nice that that can be detached from the main image window on its own, and resized, but it's mildly infuriating that selecting a panel within the studio immediately resizes it to its default width. Do I report that as a bug? Is there a toggle somewhere I'm not finding? The Studio maintains it's new width when resized while still attached to the main image window. Thanks. It's clear that these programs have a lot of powerful features, but there looks to be quite a learning curve.