Craig Bell

Poor on Serif’s part if you asked them direct!!!☹️

I fully understand the issue thanks.. that’s why I have mine sorted, for free!! It’s completely out of Serif’s hand on the Apple platform.. Yes you are right it should be mentioned in the AppStore ad when you are buying it, but they prob can’t list every eventuality, but it isn’t stated... Maybe if you asked nicely, as I did, instead of whinging you may get it sorted for free also?? just a thought..

It is nothing to do with Topaz. Purely a Serif / Apple AppStore issue. Apple sandbox all apps to stop 3rd party apps from corrupting their apps/systems . It’s a good thing really all for our safety but unfortunately not for us in this instance . The only way around this is using Serif website downloaded AP.

Topaz plug-ins won’t work on AppStore bought AP.. you have to re-buy AP direct from Serif website for them to work... AppStore AP is sandboxed and won’t let Topaz apps work. ☹️☹️☹️

I just deleted/uninstalled the Apple AppStore version then downloaded the serif website version.. I didn’t have many brushes etc set up so real easy for me.

Hi Folks, after spending at least 2 weeks with Topaz support then Serif support, before and after Xmas, there is no fix on Apple IMacs using Big Sur. The issue is purely the Apple AppStore bought apps are “Sand boxed “ by Apple to protect the app from malware etc. You have 2 options.. 1.. delete your AppStore bought AP and re-buy it direct from the Serif website...bit of a ball ache I know but all your apps inc Topaz will run like a dream.. Or... 2... If you’ve already purchased your AP from the Apple AppStore.. UNLUCKY!! Try and blag a free version from the Serif customer support as it just won’t work with the Apple version.. Good luck with whichever way you do it. Best wishes, Craig.

Hi, Im new to posting on the forum, but read regularly, but this issue is still here, and frankly doing my head in.. I cannot believe that no Serif support person has been back on this thread to even give a glimmer of hope to us how have purchased Topaz AI Apps to run on our Apple AppStore bought AP. I am currently running the new Big Sur OS version on my iMac and most up to date version 1.8.6 of AF. The Topaz DeNoise plug-in loads, looks as it should but doesn't carry out the noise reduction when asked to. I have spent the best part of last week working with Topaz support, (excellent) to try many different things to sort out this problem, to no avail, but we know it is defo a AP "Permissions" problem. I am a complete novice as to how computers work but surely Serif can sort this glitch without too much trouble? I have at least 6 friends who have AF who are fed-up and are now going back to Photoshop as they want to use Topaz Apps with their editing. Come on Serif, pull your finger out!! PLEASE..