Phil Dolby

Thanks @Alfred Understood that Apple & Serif don't share data. Just a bit frustrating that a product I've purchased is - hopefully temporarily - redundant! @kViro, yes I think this is looking increasingly likely that it might be an OS version issue. Thanks for the feedback

Hey guys, really appreciate you trying to help out here Unfortunately still no go - when I click and hold Control from Launchpad the same error box keeps popping up. I haven't managed to get a reset window yet....doing my head in LOL How long should I be holding the Control key? I'm wondering if this is an App Store thing? I've tried downloading a couple of other apps that worked previously and I'm getting the same error, so maybe it's not an Affinity thing? I re-installed my Office 365 programmes directly from Microsoft and they installed perfectly, but anything I grab from the App Store seems corrupted...hmmm... Is it possible to get fresh downloads from Serif instead of going through the App Store? Seems that anything I've bought through the App Store is not recognised as being purchased when I log into the Serif website? Anyway, thanks again @markw @Alfred

Thanks @markw - again, tried opening from Launchpad but sadly no progress. Still getting the same error message... Bit stuck now P

Thanks @Callum - unfortunately nothing happened when I tried that - I just got the usual drop down options menu from where I clicked "Open" with the Control button still down and then the same "Affinity Designer quit unexpectedly" dialogue box appeared...am I missing something? Phil

Hi all, hope you can help. I recently upgraded/repaired my very old iMac with 512G SSD. Previous to my Mac breaking down I had Affinity Designer & Photo happily installed on the machine. Since the upgrade I have attempted to download/install both programmes from the Apple App Store, but after each attempt at launching the programmes I get an error message saying "Affinity Designer quit unexpectedly...", and the programmes failing to load. Any idea what's going on? FYI the iMac is 2010, with a 2.8 GHz Intel Core i7 processor, running macOS High Sierra V10.13.6 Thanks for your help :)