PhilH

C:\Users\philh\.affinity\Photo\2.0 (Beta)\CrashReports\reports Folder is empty

I have been getting crashes and slow responses in Photo 2.2.0.2005. Crashes seem to occur when making flood selections. Saving files seems to take 2 passes with the first pass taking several seconds to complete. I have a Windows crash dump file if that's of use.

Not having the issue with the Beta version.

File size is around 5Mb.

If I reboot then the export is OK, but if i then try another, it fails unless I reboot again. Somewhat frustrating to say the least. I have the latest beta so may give that a try.

This has just started happening, prior to today I have had no issues. There have been no changes to the OS (windows 10 Pro) and I am following the same process. When I attempt to export, I see the preview OK, but then the application crashes out and the export does not complete.

Thank you

In the Photo Beta (version 2.1.0.1742(Beta)) the ability to "unlink" the option to resize a document seems to have disappeared.

Thanks that worked! I don't know why Microsoft didn't tell me this. I usually open the applications from my taskbar, and now this seems to be working Ok again. Is this something I'm likely to need to do on an ongoing basis?

I purchased Desugner, Publisher and Photo from the Microsoft store in January 2021 and November 2020 as follows - 23 January 2021 | Order number 2473670195 Publisher and Photo 23 November 2020 | Order number 4138557844 Designer I have been using without problems until today when I cannot access. I get a message to sign in to my Microsoft account (already signed in before trying to acess). According to Microsoft support, I need to contact Affinity to resolve the issue. As these were purchased through Microsoft, they do not show in my Affinity account.

I see what you mean regarding Help file, I take it from your comment that it's embedded in the application. I agree it does seem to be a stylesheet problem.

Perhaps they should bring this in house

Yes that works fine, maybe the Afinity Help option should be recoded to show the appropriate page.

Edge is not installed and I have reset IE following the link posted but still no joy. Ahould Affinity not be using the system default browser?

Hi Thanks, but I am not using IE or Edge, Chrome is my browser.

When I open the Help file from the menu it does not show correctly. If I cl;ick a link it showas in a small window bottom left. How can this be resolved so the file shows correctly?