hey patrick,
that's not the point of my post. i resolved it by looking at the log file (pdf version was incompatible with some feature in the document).
the point is that the error message given is stupidly unhelpful. it's like an invitation to go look it up on google and that's not a good way for an error message to behave.
that is the point. that they need to change the way errors are reported so that it actually assists the user in resolving the problem rather than leaving them flopping around on google or on forums.
jin