[Can’t use Affinity Photo and Design since the 1.9 update]

Hi again, I think my computer has many issues. I’m also experimenting issues with Adobe Premiere Pro. I will buy another one soon and upgrade you guys here. Thank you so much for your help! 

[Can’t use Affinity Photo and Design since the 1.9 update]

8 minutes ago, hexaae said:

Photo and Designer crash badly with OpenCL enabled here (1.9.2.1035), but Publisher runs fine (!?).

Here are my color profiles:

What file do you need?

I tried the beta versions and it still doesn't work. I'm trying to make Affinity Photo and Design work in my computer with the latest update. I tried many things but it still doesn't work well. 

[Can’t use Affinity Photo and Design since the 1.9 update]

13 minutes ago, Komatös said:

Yes please attach it at your next post here. 

attach the d50.camp file here ? 

[Can’t use Affinity Photo and Design since the 1.9 update]

16 minutes ago, Komatös said:

If that is the colour profile, go to C:\Windows\System32\spool\drivers\color und kopiere die Datei D50.camp

this one ? 

[Can’t use Affinity Photo and Design since the 1.9 update]

44 minutes ago, Komatös said:

Sélectionnez "Utiliser mes paramètres..." et voyez quel profil de couleur est utilisé.
Dans le répertoire indiqué (point 4), trouvez le fichier .icc qui vous a été montré précédemment.
Copiez ce fichier et enregistrez-le sur votre bureau. Ensuite, vous pouvez le joindre à un message ici.

 

Select "Utiliser mes paramètes..." and see which colour profile is used.
In the specified directory (point 4), search for the .icc file that was displayed before.
Copy this file and save it on your desktop. You can then attach it to a posting here.

not sure where .icc is but is it the one hightlighted in blue in the picture ? 

[Can’t use Affinity Photo and Design since the 1.9 update]

4 hours ago, Chris B said:

Try the beta first as this fixes a lot of issues running the app up. Please follow the link Komatös provided.

If that doesn't fix it, it could be the profile issue we've seen:

Ideally we'll need to see what Colour Profile the monitor is using, and if possible get a copy of it. You should be able to switch it to use an sRGB profile which should hopefully prevent the crashing.

1. Search for Colour Management from the Start menu and click to open.
2. With the Devices tab visible, select the correct monitor from the Devices dropdown menu.
3. Can you attach a screenshot of this dialog. I imagine you should see a profile listed and the profiles filename in the list. Please note this down
4. Go to C:\Windows\System32\spool\drivers\color
5. Find the Colour Profile in here that shares the same filename as the one in the Devices list above in Step 3
6. Once found copy this to your desktop and then attach it your forum post.
7. Once you have done this - please follow the next steps to change it to use an sRGB profile. However please do the above first as this profile is very useful to us.

Now...

1. Back in the Devices tab, select the correct monitor from the Devices dropdown menu and tick Use my settings for this device is selected.
2. Now click Add... and select sRGB IEC61966-2.1 from the list and click OK. The sRGB IEC61966-2.1 profile should now appear in the Profiles associated with this device: section.
3. Select the profile and click Set as Default Profile to make it the default.
4. Close the Colour Management window and restart your Affinity app.

Hi again, 

My computer is in French so I dont know what else I should do ... I was just able to do the first two steps you provided in the first part of your message. 

[Can’t use Affinity Photo and Design since the 1.9 update]

10 hours ago, PeteMacca said:

It's gone above my pay grade. Good luck...

Thanks for your help lol

[Can’t use Affinity Photo and Design since the 1.9 update]

3 hours ago, Chris B said:

Try the beta first as this fixes a lot of issues running the app up. Please follow the link Komatös provided.

If that doesn't fix it, it could be the profile issue we've seen:

Ideally we'll need to see what Colour Profile the monitor is using, and if possible get a copy of it. You should be able to switch it to use an sRGB profile which should hopefully prevent the crashing.

1. Search for Colour Management from the Start menu and click to open.
2. With the Devices tab visible, select the correct monitor from the Devices dropdown menu.
3. Can you attach a screenshot of this dialog. I imagine you should see a profile listed and the profiles filename in the list. Please note this down
4. Go to C:\Windows\System32\spool\drivers\color
5. Find the Colour Profile in here that shares the same filename as the one in the Devices list above in Step 3
6. Once found copy this to your desktop and then attach it your forum post.
7. Once you have done this - please follow the next steps to change it to use an sRGB profile. However please do the above first as this profile is very useful to us.

Now...

1. Back in the Devices tab, select the correct monitor from the Devices dropdown menu and tick Use my settings for this device is selected.
2. Now click Add... and select sRGB IEC61966-2.1 from the list and click OK. The sRGB IEC61966-2.1 profile should now appear in the Profiles associated with this device: section.
3. Select the profile and click Set as Default Profile to make it the default.
4. Close the Colour Management window and restart your Affinity app.

Will try this and let you know, thank you very much

[Can’t use Affinity Photo and Design since the 1.9 update]

8 hours ago, Komatös said:

@CharlieMoore123 What if you try the Beta Version, you can find here?

I just downloaded the beta versions and it doesn’t work. 

[Can’t use Affinity Photo and Design since the 1.9 update]

2 hours ago, PeteMacca said:

You might try this (originally posted by: v_kyr):

If you are able to reach the Preferences settings before crashing, switch there to the Performance settings and disable the hardware acceleration settings. Afterwards restart and retry. 

• If you can't reach the performance preferences settings, since the app crashes before, then alter and disable the hardware acceleration setting manually from outside and start and tryout the app afterwards. - Alternatively you can also use and tryout this tool to disable the settings.

Or you can try out one of the latest Beta builds which should have addressed many issues related to these OpenCL issues!

If all above mentioned doesn't help, look for possible Affinity crash reports, which should then hopefully tell the cause of all evil ...

• [FAQ] Where to find Crash Reports 

I tried to fix the performance by adding the text in the settings, but it still didn’t work. 

[Can’t use Affinity Photo and Design since the 1.9 update]

2 hours ago, RichardMH said:

Have you updated your drivers?

Yes I did 

[Can’t use Affinity Photo and Design since the 1.9 update]

Hi everyone, I haven’t been able to use Affinity Photo and Design since the 1.9 update. They don’t even launch when I try to use them. I’ve read about uncheck the acceleration added but how can I even do that when I can’t even use the apps?  Strange how it worked preferably under the 1.85 update. Would love to use the latest version of Affinity Photo and Affinity Design, thanks in advance everyone. 

[Charged twice when I ordered once...]

*** Update ***

My problem got fixed. Thank you to the Affinity team and keep up with the amazing work you are doing. 

[Charged twice when I ordered once...]

Hi guys, 

I'm from Canada so products here tend to be more expansive than in the U.S. I wanted to buy Affinity Design and Affinity Photo. Normally, they each cost 70$ but with the current sale (50% off), they are 35$. Today, I bought Affinity Design with a 100$ prepaid card as I'm not really into putting my personal credit card online. However, as I was trying to pay for Affinity Photo, it got blocked ! I was so confused since I had 65$ left in this prepaid card. When I called VISA, they said I was charged twice for the same software (Affinity Design). HELP ?