denov

Hello again Chris: I know you haven't been able to reproduce what I'm seeing, and by the way, I'm still seeing it routinely. It greatly increases my processing time for images. Regardless if you can reproduce the problem, I certainly can with my setup. I'm just wondering if it would be possible to add a reset initial conditions key or function that would reset all the controls of so that the current image plus program thinks that you just opened up the program, yet all of the current image and history remains the same? That would save me a huge amount of time not having to reset the program every couple of minutes. Also, thanks for the link to the tutorials, they were very helpful. regards, dan

One other question: What is the best tutorial videos out there to learn about how to operate the Affinity products (Photo, and the other two) I recently bought the other two, but have no idea how to operate them. regards, Denov

Hi Chris: I didn't even know there was unsharp mask in the live filters menu. I have always used the "filters" menu item at the top. It's clear I need to learn more about Photo. I've used Photo on more than 10,000 photographs, so I guess it's about time I figure out how to use the tool. Yes, I've been using the destructive filters menu at the top.

OK, here we go one more time. The original file was cropped down below 12mB, which seems to be where your website blows up. I've attached the cropped original. I cropped it twice more, then I applied a new adjustment layer brightness/contrast so I could see where it was blown out whites. Next i cropped once again. At that point I could see that some of the picture was not in focus, so I attempted to use unsharp mask, but although it acted like it was working, it wasn't actually doing anything. So I exported that file. I closed out Photo, and then reopened Photo and then the unsharp mask worked as it should. I attached all 3 files below....and it didn't blow up. see below. Hope you can do something with this. regards, Dan

I was able to cause the Unsharp mask to not work, after I had done several crops on a single jpeg, and I was able to repeat that problem. regards, Dan OK, so, here's the example. I opened DSC04531.jpg with Affinity Photo, and it turns out that when I took this picture, I got too much light into the camera sensor, and the whites are washed out in the middle of the picture ( I can't upload the picture because apparently your website blows up when files are bigger than 20MB. The picture was taken with a SONY A7Riii, which has a sensor that takes 42MB jpegs, and raws much bigger yet ) Anyway, so the whites are blown out in the middle of the picture, so I'm trying to crop out the blown out image section, so I can salvage the lower left corner of the image file. So I crop out most of the upper and right side of the image, and I notice that the image isn't quite in focus, almost, but no cigar. So I try to use the unsharp mask, and it acts like it's working, but I notice when I slide the sliders that nothing is really happening, and the image isn't any sharper or changed in any way. So I close Affinity photo and restart opening the cropped image (without sharpening), and it all works like it should. I'll try to crop down the image and see if I can repeat it, so I can upload the cropped down image so you can try it. OK, it worked. I will upload the half cropped original image, the unsharpenable, and then the sharpened after restarted image.... except your website blew up again and gave me the -200 error(file too big). I'll try again.

I was able to cause the Unsharp mask to not work, after I had done several crops on a single jpeg, and I was able to repeat that problem. regards, Dan

Here's the update.... Answer to Chris B.: I'm embarrassed to say I couldn't repeat this problem, even though I experienced it 3 days ago. I've been fighting this problem for months since I purchased Affinity Photo, so i'm very surprised. I did have a Microsoft Windows update just a couple days ago. That is the ONLY thing that has changed on my computer that I'm aware of. I have done a lot of software development in my career, I'm an engineer, and so I'm as surprised as they get about this. I have waited all these months to report the problem, and then when I report the problem and then I go to test the problem 1 more time it doesn't work??????? Crazy world we live in.

In answer to Greyfox....I export the modified file to a new name after i use the filter. In answer to Chris B, I have not tried it with other filters. But i will try that and report what i find later today. Also in answer to Chris B., how do I change my username? The website asked for my email address. regards, Dan

version 183.641 Affinity Photo I can reproduce this bug The bug does not happen for a new document Here is an accurate description of the problem... Conditions: Using Windows 10 The problem: This will occur with any 2 image files. You open a jpeg and then use Impainting brush or unsharp mask. Everything works as it should. Close the document but leave the program operating, and then open another jpeg, and then try to use either impainting brush or unsharp mask, and neither works as it should. To get it to work, you need to exit the program, and then restart it. Then everything works fine again. Computer hardware is a 1 year old DELL Inspiron with a graphics card and AMD processor Rizen 7. I am using a 500GB flash drive for drive C, and assigning all of my Windows 10 categories to an 8TB hard drive in drive D, such as desktop, documents, music, videos, pictures, etc.