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Everything posted by Patrick Connor
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can't get license activated (split)
Patrick Connor replied to fishingfox's topic in Customer Service, Accounts and Purchasing
@fishingfox Welcome to the Serif Affinity forums i will have @DWright look into this for you and be in touch. -
Offline activation
Patrick Connor replied to Peccavi's topic in Feedback for the Affinity V2 Suite of Products
I appreciate your explanation I was just clarifying our current position for others, I believe you already understood. This is very new for Serif. People like you making reasoned arguments will influence us going forward I'm sure.- 72 replies
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Offline activation
Patrick Connor replied to Peccavi's topic in Feedback for the Affinity V2 Suite of Products
That's not a completely fair representation, as you only need to connect once and then never again on that device if you don't want to. We cannot take it away.- 72 replies
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Offline activation
Patrick Connor replied to Peccavi's topic in Feedback for the Affinity V2 Suite of Products
Now: NO Future: UNDECIDED (perhaps Yes, but assume No)- 72 replies
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can't get license activated
Patrick Connor replied to dirkma's topic in Customer Service, Accounts and Purchasing
@dirkma Welcome to the Serif Affinity forums Sorry that you are having this difficulty I can see what has happened in your order and will get my colleague to contact you directly to resolve this quickly -
Repair Shop / EULA
Patrick Connor replied to Bonteburg's topic in Customer Service, Accounts and Purchasing
Official Answer: Don't worry about it -
No presets larger than A3?
Patrick Connor replied to DJF's topic in Feedback for the Affinity V2 Suite of Products
@Pyanepsion I have reported this to the developers and would hope it can be addressed in an early patch. There are 2 problems here one the obvious lack of some larger paper sizes in the Architectural section, but also that Publisher 2's Document setup dialog also has the cut down shorter list of presets, which it should not do (Designer 2 has the correct list) -
These forums are a delicate mix of user chatroom and customer support communication lines. As such people choose to tell Serif what they think, and we listen. Please don't tell them not to its part of the forums function That's lovely, more of this please, but perhaps in your own threads
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No .exe, no interest
Patrick Connor replied to UweJelting's topic in Feedback for the Affinity V2 Suite of Products
People who can download the MSIX for V2 (owners of a publisher 2 license on Windows or owners of a universal license) will be able to download and use the MSI instead. No extra cost over your V2 purchase -
I'm struggling to do for you what I wanted to do, as I can no longer see V1 available on our system (it's been deprecated as an application). My plan was for you to buy Publisher V2, but to ALSO drop a license for Publisher V1 into your account, but I simply haven't found a way to do that yet, so didn't come back to the thread suggesting it. I'll see if anyone can suggest a way I can give you a macOS Publisher 1. If I cannot then I'm sorry to have wasted your time
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Email AffinityOrders@serif.com I'm sure they have more experience of this than I and can help you
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No presets larger than A3?
Patrick Connor replied to DJF's topic in Feedback for the Affinity V2 Suite of Products
Nope I meant a shorter common list, not that -
No presets larger than A3?
Patrick Connor replied to DJF's topic in Feedback for the Affinity V2 Suite of Products
I'm head of QA.... My words have some meaning and Devs will be made aware
