Patrick Connor

Only one and some patience. Additional emails adds to the list but doesn't produce a quicker response

@js_ Welcome to the Serif Affinity forums Thanks for the follow up. Sorry that you were put through that stress. I can see that you bought the V2 universal license. I hope you came back soon

No, unfortunately that is approximately how far behind the queries are at the moment, though the queue is going down. However, I can see that my colleague has replied to you today. Sorry for the delay and thanks for your patience

I can see you have only just sent the email to AffinityOrders@serif.com only yesterday. We have a small team and are currently many days behind on our replies, sorry. With over 100,000 orders placed in launch week any small number of problems leads to hundreds of support tickets. They will be dealt with in turn, so please be patient. You have already emailed the correct team AffinityOrders@serif.com

Sorry you are still waiting for a response, it must be very frustrating, thanks for your patience and please accept our apologies. All queries will be addressed. It's a ticket queue where each query takes a while to process. I'll check yours is still in the queue

We clearly originally did not plan to distribute the MSI generically so there is quite a lot of testing & fixing required. We are likely to release MSI installers when we do the first patch, so hopefully before Christmas. At the moment some functionality like StudioLink and Edit in are non functional. Sorry this is far from straightforward given the way the applications share downloaded content and created assets/brushes. We need to address these and anything else we find before MSI installers are made available more generally, or we will just be introducing more problems than it resolves.

Is this, or is this not, an ad hominem attack? I think the second half of the sentence is, yes

We are pleased to announce Affinity Designer 2 for iPad, Affinity Photo 2 for iPad and Affinity Publisher 2 for iPad are now updated to version 2.0.2 (for all new and existing customers). Here are links to the release notes Affinity Designer 2 for iPad (2.0.2) Affinity Photo 2 for iPad (2.0.2) Affinity Publisher 2 for iPad (2.0.2) Please follow this thread here to get notified when any new releases are made.

We are writing some steps for users to understand this process better. The articles will be available first in English and then translated into all supported languages. Perhaps it is best to use it as a trial version until that step by step process is online. I. The meantime here is a PDF of the typical screens you see using a Mac App Store build. If you wish to repurchase and follow these steps then go ahead StoreFlow.pdf

Oh I don't think that's possible, yes I see how that might work if possible

@Torben Raab Welcome to the Serif Affinity forums I've not heard of that but we can look into it.

@mftree Welcome to the Serif Affinity forums sorry for the difficulties you are having @DWright can you help @mftreeand anyone else here who isn't resolved

How can you offer a discount for V2+V1 bundle to V1 owners, when V2 is free with IAP (to facilitate the V2 Universal License)?

Please don't tag particular staff. It's not encouraged and won't get threads answered any faster.

Because it is yours to keep perpetually, not one that's subscribed to and stops working.

We have not raised it deliberately. We set the choose an Apples price tier as explained here and other countries prices follow from there

That's my understanding

We don't know that for certain, we only have Serifs records to hand. Other purchases may have been made on other Apple or Microsoft stores, but we have No Record of any of those, which is my point about being unable to be fair to offer differential prices to ALL existing customers without making thousands of mistakes and upsetting everyone. A single offer price is pretty much the only easy way to do this launch and I'm sorry that each person who thinks they should have been offered something else cannot see that all other solutions present different problems

Does your organisation name have any special characters like an '&' ?

I was not aware of the cheaper bundle approach in Apples ecosystems, that's very interesting. However that would not have helped us with this launch. I am not trying to argue here I really am not, but the apps HAD to be free to download (well as trials) in ALL the stores for us to offer the V2 Universal License method to work, so although the bundle approach might work in one store, we could not charge ANY MONEY for the iPad downloads or the Mac App store downloads and still have a V2 Universal License single purchase.

From the Spotlight article Issues uninstalling Affinity V2 Affinity V2 apps can be uninstalled using the following methods: Uninstall from the Start Menu Select Start> All apps and search for the Affinity app you wish to uninstall. Press and hold (or right-click) on the app and select Uninstall. Unistall in Settings Select Start> Settings> Apps> Apps & features. Find the Affinity app you wish to remove and select More> Uninstall. Also this is what I see when I search in the start menu. Uninstall is there too

yes I think that is arguable. The wording could be better like DXF/DWG (Import Only). I will see if it can be improved

my sincere apologies myclay. DXF/DWG is missing! Full Open or Import List Adobe® Photoshop® PSD Adobe® Photoshop® PSB Adobe® Illustrator® AI (containing PDF stream) PDF SVG EPS Adobe® FreeHand® (versions 9 to 11) PNG TIFF JPG GIF EXR (Open EXR) HDR (Radiance) Affinity Photo native file Affinity Publisher native file (includes page navigation) Extensive RAW import library (auto-process on import) DNG HEIF with depth map (as separate layer)

to clarify, it is "missing" only because it is not meant to be there, so it is not so much missing so much as "the output (export) list is correct". see below

to all readers DXF Support is IMPORT ONLY @Ntracks In our marketing pages we claim you can work with DXF files. By "work with" we mean you can open DFX files to work on them. We have not written any DXF export and we do not mean that. Sorry that you feel this is unclear. From this page What does the German say ?