slabbi
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Everything posted by slabbi
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1.8.5 update will not load it fails on install
slabbi replied to JBMauser's topic in V1 Bugs found on Windows
Please could you try my solution I posted here: -
Affinity Photo V1.8.5 --- Update ---> Setup Failed
slabbi replied to starfire151a's topic in V1 Bugs found on Windows
Please could you try my solution I posted here: -
Well, it is not always the same process, that's why the problem is so hard to identify. After windows has been restarted you can usually update Affinity Photo without any problems. After some time some processes seem to "hijack" the folder (or maybe all folders containing "Photo" or something similar in the name). On my system it is BrCtrlCntr.exe (Brother ControlCenter 4) in 90% of all cases but not always. On other systems I found other processes in the past. The problem with the setup program is, that is removes in a first pass all files (which succeeds), then removes the installation folder ("Photo") and in a second pass installs the new files. The problem is that removing the folder does not work, instead you will get an error message. The problem can be solved by Affinity quite simply: Either they do not try to remove the installation folder OR they _try_ to remove the folder and when this fails they ask the user if the certain process should be killed (this is done by several programs because that problem is not so uncommon on windows systems).
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For everybody who has this Problem: Use the Process Explorer (procexp64.exe) from the Sysinternals Suite to find out which process blocks the "Photo" folder: https://docs.microsoft.com/de-de/sysinternals/downloads/process-explorer 1. Start the Process Explorer and search (Ctrl+F) for "photo". 2. Check the list which process still accesses "C:\Program Files\Affinity\Photo" folder. 3. Terminate the program or use Process Explorer to kill the process. Restart the setup program, enjoy.
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For everybody who has this Problem: Use the ProcessExplorer (procexp64.exe) from the SysinternalsSuite to find out which process blocks the "Photo" folder. 1. Start the ProcessExplorer and search (Cntrl+F) for "photo". 2. Check in the list which process blocks "C:\Program Files\Affinity\Photo" folder. 3. Exit the program or use ProcessExplorer to kill the process. Restart setup program, enjoy.
