[Unable to load any Affinity Software, Windows 10 Pro 21H1]

55 minutes ago, v_kyr said:

Your above initial shown dump file shows ...

Which indicates an unknown GPU problem and aka a crash with "amdocl64.dll"!

That solves the mystery - I'll try updating my graphics drivers and if that doesn't work I'll uninstall/reinstall.  Thank you for your help!

[Unable to load any Affinity Software, Windows 10 Pro 21H1]

3 hours ago, Ron P. said:

Did you try what's suggested in the FAQ link posted by Stokerg?

There is no OpenCL file. It's a setting found in the Preferences>Performance  of Affinity programs. Since is seems you're having problems getting the program to launch the FAQ provided instructions to disable that without having the program open. Here's the same link with instructions. Please click on it to read the instructions, follow them and then see if Affinity will launch.

 

Yes I did try what was suggested - I meant to say that the file where I would edit the OpenCL information, PerformancePreferences.xml file does not exist.  I was asking if I should create a file called PerformancePreferences.xml.

I've run the tool that v_kyr posted, as well as did a windows explorer search for this file on all of my drives - PerformancePreferences.xml doesn't exist on my computer.

 

[Unable to load any Affinity Software, Windows 10 Pro 21H1]

Hi all, I'm still experiencing this issue.  Can anyone help, please?

[Unable to load any Affinity Software, Windows 10 Pro 21H1]

Hi GarryP and stokerg - thanks for the help.

• Affinity Photo version 1.10.1.1142 - I did uninstall and try reinstalling with no success
• I installed a new SSD and reinstalled windows and all software but Affinity was working fine when I last used it about 2 weeks ago.
• All graphics drivers are current, I had the AMD software installed to manage that, though I did install this after the last time I used AP, so I killed the program in the task manager with no success.
• Can't find anything in Windows or AMD settings about hardware acceleration - I've looked all over control panel and the AMD radeon program
• OS build is 19043.1237
• For the openCL... I checked the directory and the file's not there, also did a search of the c:\ drive and can't find it - should I manually create the file?

Here's my hardware specs if this helps:

Device name    DESKTOP-2MMKJVP
Processor    AMD A10-7700K Radeon R7, 10 Compute Cores 4C+6G   3.40 GHz
Installed RAM    32.0 GB (30.9 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

 

[Unable to load any Affinity Software, Windows 10 Pro 21H1]

4b541fcf-e510-474e-ab5c-aae17bb3b941.dmp

Hello everyone,

I'm having a devil of a time getting any Affinity program to load (the file above is from Photo).  I've tried rebooting, uninstalling, reinstalling, running as administrator, doing the CTRL-Load program and reset all.  I've also read that certain tuning software could cause problems so I made sure to turn that off in task manager.

I've attached a .dmp from this evening - any insight to the issue would be most welcome.

[Adding noise to an outline]

I was successfully able to add noise to the actual text color, but I also wish to add it to the outline I put around it.  In the image below, you can see the red text has 29% noise in it.  On the black outline effect, however, I've put the nose all the way to the right and it still remains a solid color.   It also doesn't matter if it's text, shape, or a pixel layer, or if it's a dark or a light color - the outline will not get noise on it.