[Afinity hard crashes Win 10.]

11 hours ago, Dan C said:

Hi DM Green

Apologies for the delayed response here, I've had one of our developers read through your thread and we believe this may be related to your drivers, likely your GPU. Could you please download the latest drivers from the manufactures website (not through Windows updates as this doesn't tend to be the latest version) and make sure to run a 'clean installation' if you're given the choice.

Please do let me know if this helps!

Hi Dan, all of my drivers are on latest version, I heve even reverted to previous versions and same result, I have gone as far as a full reinstall of Win 10 and all software and latest drivers - same result

 

[Afinity hard crashes Win 10.]

Morning guys, sory for the long reply delay - I am in the Philippines so I guss several hours time difference between most of us. 

I have attached the logs and look forward to more input - thanks again for your assistance. 

Darren PC Crash.evtx Darren PC admin log.evtx

[Afinity hard crashes Win 10.]

From bottom to top Walt:

Error - The previous system shutdown at 19:27:19 on ‎19/‎04/‎2020 was unexpected.
Critical - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error - Audit events have been dropped by the transport.  0

[Afinity hard crashes Win 10.]

Just found this in the error logs / event viewer -- Activation context generation failed for "C:\Program Files\Affinity\Photo\Photo.exe".Error in manifest or policy file "C:\Program Files\Affinity\Photo\Photo.exe.Config" on line 0. Invalid Xml syntax.

Will get details now Walt. 

 

 

[Afinity hard crashes Win 10.]

2 minutes ago, IanSG said:

Try %Appdata%\Local\CrashDumps instead - I've had the same problem wih crash dumps going to the "wrong" location.

Just a warning box there Ian sayiung C:\users\surig\app...............is unavailable - If location is on this PC make sure the device / drive is connected or disc inserted....... 

[Afinity hard crashes Win 10.]

Ok guys, these seem to be the three folders that have caution and warning signs are they any help?

[Afinity hard crashes Win 10.]

Jeff, when it comes to PC speak dont just imagine you're talking to a moron, in this case you are 😛 

So I have found the events viewer but what do I do with it? what are you hoping to see there?  

[Afinity hard crashes Win 10.]

Hey Guys, ran your error search - says folder is empty. 

As for graphics drivers they are updated to latest version. 

PC specs are:

OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200417161950.000000+480
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 12, CPU Count: 16
Total Physical RAM: 32 GB
Graphics Card: NVIDIA GeForce GTX 1050 Ti
Hard Drives: C :232 GB (175 GB Free); D : 931 GB (882 GB Free); F: 3726 GB (1877 GB Free); K: 931 GB (918 GB Free);
Motherboard: ASRock Z370M Pro4
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated

Walt, there is no BSOD, just into reboot sir, no error messages of any description. 

 

[Afinity hard crashes Win 10.]

Hey Jeff, 

By HARD I mean it crashes the entire PC -- kicks it to total reboot -- 

[Afinity hard crashes Win 10.]

Hey guys, I have Affinity Photo on my Win 10 machine.  

I worked fine then when I upgraded to 1.8.3 it started hard crashing when using live filters like Unsharp Mask

I dongraded back to 1.8.2 and now it hard crashes for fun - today it is hard crashing when I drag and drop a new file to open - yesterday it was when using refine in the selection tool (W)  I can at most make perhaps 2 or 3 adjustments before HARD CRASH -- 

I have no issues with PS LR or Davinci Resolve at all 

Windows 10, 32gb Ram (4x 8GB DDR4) Nvidia 1050ti, Asrock Z370m Pro 4, I9 processor.  -- I think tht should carry Affinity.  

Please help!