Callum

When resizing your shape if you tap and hold with one finger somewhere else on the canvas you should notice the object now is being resized with its aspect ratio maintained. Thanks C

Hi Emanuele a, Please navigate to the following path depending on the version of the app you are using. If you are unsure its likely you are using the default MSIX version. Affinity Store (EXE, MSI): %APPDATA%\Affinity\Common\2.0\ Affinity Store (MSIX): %USERPROFILE%\.affinity\Common\2.0\ In the 2.0 folder you should see a licence.dat and/or cs.dat file(s) please delete these and then try activating the app. Thanks C

Hi Mraw, Is there a reason you are using such an old version of Publisher? The latest V1 version number is 1.10.6 We haven't had any other reports of this and a quick test here seems to be working fine its likely this is an issue with Acrobat reader etc does it work okay in other apps? Thanks C

Ah this makes more sense.

Hi Greg the lasso tool works with pixels so its only available in the Pixel Persona of Designer. In Publisher you just need to switch to the Photo persona and then hold left click on the Rectangular Selection Marquee to make the flyout menu appear then select the Free Hand Selection Tool.

Its possible the Windows store version was causing this. We typically see crashing when loading the canvas where there is an issue with your GPU driver or .NET installations. If the Affinity store version of the app is working fine then you should just be able to continue using it without issue however if this issue occurs again I would try reinstalling the latest version of the .NET framework and your GPU driver.

Hi Josh, Unfortunately this file was past the scope of what I can recover however I have passed it on to our developers to see if there's anything they can do. They are unfortunately very busy so if this file is time sensitive I would recommend recreating it. Thanks C

Hi Charles Lu, Please could you upload a copy of the file to the following Dropbox link so I can look into this further with you? https://www.dropbox.com/request/XBW2WrQKCqsHonKvqcNE Thanks C

@James Ritson Do you have any advice for this?

Hi Jeremy Tankard, If you could provide the info kenmcd has requested I should be able to look into this further with you. Thanks C

Hi Notmyfault, This has now been logged Thanks C

Hi CRWillow, I can see you have a hidden post on this thread please could you confirm is this issue is now solved? Thanks C

Hi beshur, Please could you make sure you have rasterised the layer and then try duplicating your selection. Thanks C

Affinity can also open .AI files that were saved with PDF compatibility enabled we also support .PSB files

Just to rule it out have you tried reinstalling your tablet drivers at all? Does this only occur with your tablet connected or does it also happen when using the mouse etc.

Hi Omake, I've not known the print dialogue to lag in the way you are describing before it might be worth uninstalling and reinstalling your printer just to see if this solves any of your issues. If this doesn't solve your issues especially with applying the print pre-set please could you provide a screen recording demonstrating the problems?

Hi Link, Moving your linked resources would have been the cause of this issue however I'm not sure why the missing resources dialogue wasn't appearing for you. At least it seems to be working now, If you have any further issues let me know. Thanks C

Hi Kat, I believe this option is just greyed out to show that this is a category that can be expanded. Expanding the options until you reach the Affinity Support & Questions section should allow you to select either the iPad or desktop subforum and make a post. Thanks C

Id perhaps try reinstalling as it does appear to be opening for people in the thread i linked to just very slowly we found the same here when testing this this morning. Thanks C

Nice catch Mike, logged

At this point in time we only export/import a flattened version of your JPEG XL file I'm afraid.

Hi Saint77, Filter Forge should work with Affinity V2 on Mac albeit very sluggishly as mentioned here: I imagine the sluggishness is the reason it is not listed as a supported app on the filter forge website, this is something that will hopefully improve in the future. Thanks C

Hi Dennis393, Are the files stored locally on your computer or a network drive etc? If possible could you provide a screen recording demonstrating this issue? Thanks C

Hi Swinxx, Please could you provide a copy of the file so I can look into this further with you? You should be able to upload it to the following dropbox link https://www.dropbox.com/request/7Z7i7tXDWPdU2T6EKWjU Thanks C

Hi GBS, If you haven't already please could you try navigating to the apps preferences and under performance try unticking enable metal compute to see if your file then exports correctly? Thanks C