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Callum

Staff
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Everything posted by Callum

  1. Hi Marce.isasmendi, Welcome to the forums If you could provide the info Ken has requested I should be able to look into this further with you. Thanks C
  2. Hallo Nick, Welcome to the forums Möglicherweise ist einer der Links beschädigt, was den Absturz verursacht. Versuchen Sie bitte, meine erneut gespeicherte Kopie der Datei zu öffnen. Wenn Sie aufgefordert werden, die Dateien erneut zu verknüpfen, klicken Sie auf „Nein“. Anschließend können Sie versuchen, die eingebetteten Bilder manuell erneut hinzuzufügen Sehen Sie, ob es dieses Problem löst? Thanks C
  3. Hi It looks as though the file size can be reduced by opening the file in Publisher navigating to the Photo persona and then hitting the Q key to toggle the quick mask on and then off again. Once his has been done saving the file should reduce the file size by 99% from 200MB to 2MB. Unfortunately we aren't really sure how the file might have gotten into this state. @ygoe can you remember the last edits you might have made to the file to cause this at all?
  4. Hi Vinicius, Welcome to the forums If you tap the canvas after applying your colour does this issue still occur? Thanks C
  5. Hi Tomdot, Have you tried any of the other options found on the display dropdown in the apps performance preferences just to see if they help with this at all? Its also likely worth trying with Metal Compute toggled on and off as this could also improve performance. Thanks C
  6. Hi Kai, Please could you tell me if you tried Mike TOs suggestion here? Thanks C
  7. Hi rcsilber, This looks like a redraw issue but its odd that it doesn't seem to affect the beta at all, I wouldn't expect there to be any conflicts between the beta and the release build either. Please could you provide a screenshot of your apps performance preferences so I can look into this further you? It also seems strange that this issue doesn't occur when creating a screen recording. Do you use any screen filters such as F.lux etc that might be interfering with the app?
  8. I'm sorry the fix for this is taking longer than expected I can see from our internal bug report that this is something we are still actively looking into it should hopefully be fixed soon.
  9. I believe the above issue is covered by the bug report hangman has mentioned this should be fixed in a future update.
  10. Hi Debski, If possible could you provide a copy of the file in question so I can try exporting it here? Thanks C
  11. Hi Kov, does disabling Open CL help with this at all?
  12. Hi Muhammed, If possible could you provide a screen recording demonstrating this issue? When the objects disappear are they still visible in the layers panel at all? Do any entries show in the history panel when an object disappears? Thanks C
  13. Hi Mr Doodlezz, This seems to be working as expected for me here if possible could you provide a sample file that demonstrates this issue? Thanks C
  14. Hi Ron P, I haven't noticed this here at my end do you update via the app or did you download the latest installation file from our website and update by running that? Thanks C
  15. Hi Jdjames, There is no way to stop this behaviour at this point in time I'm afraid. This is something that has been brought up in the past however and may be considered for a future update. Thanks C
  16. S'il vous plaît, pourriez-vous essayer d'ouvrir l'application avec la touche Ctrl enfoncée et lorsque le menu de réinitialisation apparaît, appuyez sur Tout sélectionner, puis sur Effacer ? J'espère que cela devrait résoudre ce problème pour vous. Merci C
  17. Hi RRKL, I'm sorry to hear the apps crashed and caused your file to become corrupt. Please could you provide a copy of the the file in question so I can look into this further with you? Thanks C
  18. Hi Diego, Parece que su captura de pantalla no se adjuntó correctamente. ¿Podría proporcionarla nuevamente? Thanks C
  19. Hi Dezső, What happens when you try to use the develop persona? If you get any error messages please could you take a screenshot of them and attach them to this thread? Thanks C
  20. Thank you for letting us know the fix for this, we are currently investigating this issue so we don't have an internal bug report just yet but I'll update this thread once we do. Thanks C
  21. Hi MikeTO, I can't seem to replicate this issue here do you have any pointer settings applied in Mac OS which are non default? Thanks C
  22. Hi Stuart, I've just tested this here at my end with a .CR3 file and it seems to be working fine please could you provide the affinity project and linked raw file when you get chance so I can try and replicate this here? Thanks C
  23. Hi MoiraH Affinity Publisher doesn't support PagePlus .ppp files. You have to export your documents in PagePlus to PDF and then import them in Publisher. Thanks C
  24. I will log an improvement for this however if I'm being honest I feel as though this behaviour is unlikely to change as its consistent with the behaviour of locking objects throughout the app. Its also very difficult to accidentally delete a guide due to you needing to be within the guide manager.
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