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Callum

Staff
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Everything posted by Callum

  1. Hi Phillman5, This is something that been brought up before and is logged to be improved in the future. Thanks C
  2. Hi Needleswift, its hard to say why this might be happening without seeing a copy of the file and its contents I'm afraid. If possible please could you upload a copy of the file to the following DropBox link so I can look into this further with you. Are you trying to export locally or to a network drive etc? If you have embedded images in your file it may be worth removing and then re-adding them to see if this allows you to export. Please could you also tell me which export settings you are using for your PDF in Affinity? https://www.dropbox.com/request/7iOMNWMGUUwzCxrzC1vo Thanks C
  3. This is a known bug with having the Tolerance value set to 0% we should have this solved in a future update. Thanks C
  4. Hi Nedde, I understand this happens intermittently but if possible could you provide a screen recording demonstrating this problem? Are you using an Apple Pencil at all and if so does switching to using your finger still cause this issue? Thanks C
  5. Hi Bowzer, If possible please could you provide a copy of the affinity project file shown in your screenshot so I can try this at my end? Thanks C
  6. Hi Doc_WP Please could you provide a copy of one of the BMP files you are using as I don't seem to get this problem here when I try this. Thanks C
  7. Hi StinkyKong, If possible could you provide a copy of the file in question?
  8. Hi Alhagrafisk, Please could you provide a copy of the Publisher document in question so I can try this here at my end? If you don't want to provide the full document for any reason you could just create a sample document that includes a small amount of text with the same colour settings applied. Please could you also tell me the method you are using to check the colour once exported? Thanks C
  9. Hi Kanihoncho, Just checking have you now managed to solve this question? Thanks C
  10. Hi Myusacka, Does this issue persist if you try disabling Hardware acceleration via the apps performance preferences? If it does please could you attach a copy of one of the crash reports to this thread? Thanks C
  11. That is what I was checking, I'll get this logged with our developers to hopefully avoid the crashing in the future. Just for clarity we currently don't support AVIF files. Thanks C
  12. Just to add some clarity our apps are fully optimized for working on both M1 and M2 Apple devices Thanks C
  13. Hi All, at this time as far as I'm aware we have nothing set in stone as to whether we will add AVIF support etc. However the app shouldn't just crash when you try and place a .AVIF into it so I'll get this logged with our developers. Are you experiencing any issues when placing HIEF or WebP images into Affinity? Thanks C
  14. Hi Intuous5, Thank you for reporting this I have logged this issue with our developers to be investigated further. Thanks C
  15. Hi Peter, It may be worth looking through our Resources section to see if anyone has posted a real estate LUT previously Thanks C
  16. Hi Dmaxm, Welcome to the forums This seems to be working as expected for me does this issue still occur using the latest version of the Publisher iPad app? If so please could you tell me if you are holding down any modifier keys etc and if possible could you provide a screen recording of the issue? Thanks C
  17. Hi NPC_Daniel, Me and a member of the QA team have tried reproducing this here but we aren't having and luck I'm afraid. If possible could you provide a set of simplified steps we can follow in order to easily reproduce this problem? Please could you also check that you are using the same colour profile in both apps? Thanks C
  18. Hi Elguapo, If you try disabling/enabling Metal Compute in the apps performance preferences does this issue persist? Thanks C
  19. Hi Toffinity, Please could you navigate to the apps preferences and provide a screenshot of the entire performance tab? Thanks C
  20. Hi Herojas93. Are you saving the document to a NAS or Cloud location etc? If possible could you upload a copy of your file to the following DropBox link so I can try recreating this here at my end? https://www.dropbox.com/request/f68sZtPeirDVqSvhpJB4 Thanks C
  21. Hi Silvoc, Thank you for providing the crash logs are you able to provide a copy of the file in question so I can log this with our developers? If you would rather not post it publicly let me know and I will provide a link to our DropBox. Thanks C
  22. Hi Pcharles, The Youtube link you provided doesn't seem to be working for me here please could you provide it again? If possible could you also provide a demonstration of the new issue you have mentioned? Thanks C
  23. Hi RickyO, Unfortunately I'm not familiar with this monitor and unfortunately we don't have one here in the office that I can test with. Hopefully another forum user has this monitor and will reply to this thread. However I did manage to find the following Dpreview post that mentions using the ASUS pro art with Affinity and a user there mentions that they use the SRGB setting. Not sure if this if of any use to you but hopefully it helps. https://www.dpreview.com/forums/thread/4660275 Thanks C
  24. This appears to be a bug so I have logged this with our developers to be improved in the future. Thanks C
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