[Paint Brush and Selection Brush cursors being replaced by regular mouse pointer cursor]

Hi WalterS,

I'm struggling to reproduce the issue you mentioned regarding the refine selection mode if possible could you provide a screen recording or steps demonstrating how to recreate this issue? In regards to the other problems you have reported it may be worth trying our latest beta build available from the below link to see if they still occur.

https://forum.affinity.serif.com/index.php?/topic/181008-how-to-participate-in-the-affinity-beta-software-program/

Thanks
C

[Wrong type of file in Resource manager]

Hi Josue,

I apologise for the delayed response if possible could you save this document as a package and then upload it to the following link so I can try and replicate this here and log it as a bug with our dev team?

https://www.dropbox.com/request/D0nkOxKx8AV2TLgbvhje

Thanks
C

[Place from cloud option]

Hi Marcin,

I have logged this to be improved in a future update however its worth noting that updates for our V1 apps have ceased so this fix will only be applied to our V2 apps I'm afraid.

Thanks
C

[Designer v2 regularly freezes]

Hi Mark-H,

If you haven't already please could you ry going to Edit > Preferences and under performance try disabling Open CL to see if this solves the performance issues?

Thanks
C

[Unable to register iPad purchase]

Hi GaryD9,

I apologise for the poor first experience you have had with the app registration issues like this are something we hope to have ironed out very soon. Just to confirm are you now able to use the app or is it continuing to prompt for registration?

Thanks
C

[Memory Leak when doing HDR stacking]

Hi DuncanGee,

I can't seem to recreate this here at my end please could you tell me the full system specs of your computer and the version number of Affinity Photo you are using? If possible could you also upload some of the images you are using with HDR merge to the below link to see if I can recreate this using them? 

https://www.dropbox.com/request/q0viKGfb16EebpvrXiP1

Thanks
C

[Publisher 2.0.4 Accentuation issues]

Hi Blanclem,

I'm not sure if I understand your second question I'm afraid. If possible could you provide a screen recording demonstrating this issue so I can try and recreate this here at my end?

Thanks
C

[affinity2 and CTA5]

Hi Chuk,

I have just downloaded the CTA5 free trial to test this here at my end however I'm struggling to get either of our V2 apps to send the projects back into CTA5 but I'm not familiar with CTA5 so its difficult to say if I'm doing this correctly. Which steps are you using to round trip with Affinity Photo?

Thanks
C

[Serious import/export bugs in Affinity Publisher]

Hi All I apologise for the delayed response I have been out of the office recently. I have recreated this issue here and logged this as a bug with our dev team. I'll update this thread once I have more info from them.

Thanks
C

[Unable to register iPad purchase]

Hi GarryD9,

Please could you try turning Wifi off and then back on on your iPad to see if this solves your issue? It may also be worth trying fully restarting the iPad.

Thanks
Callum

[problem with nvidia cards]

Hi Graal,

I would try Komatös's suggestion above and if you continue to have issues let me know

Thanks
C

[Option-drag to duplicate a symbol crashes Affinity Designer 2]

Hi Division By Zero,

I have logged this with our developers to be investigated further I'll update this thread once I have more info.

Thanks
Callum

[Most effective way to combine shapes with text]

Hi Martin, 

As you are using Photo its likely better to keep the text editable and then group the shape with the text layer as V_kyr mentioned.

Thanks
C

[Mask not working with export?]

Hi Jack,

I'm glad to hear you were able to find a work around for this issue. If you provide the Affinity project file in question I should be able to look into this further and tell you why this is happening.

[Extra margin when exporting to pdf]

Hi Felledk,

I'm sorry to hear your having problems exporting your document, if possible could you provide a copy of the .afpub file in question so I can try this here at my end? You should be able to upload it to the following link.

https://www.dropbox.com/request/R8CWzjmAX86pnUHsFIb1

Thanks
C

[V2 Designer 2.0.4 Very slow between choosing objects. All of them.]

Hi Gary, if possible could you provide samples of the .EPS files and the ones from ISTOCK so I can compare their behaviour in V1 to V2? You should be able to upload them to the following link.

https://www.dropbox.com/request/s5JILz8ZgCrs99QGdkDI

Thanks
C

[Placed PDF in Affinity Publisher changes colour when reopened.]

Hi Daniel is the colour profile of the placed document the same profile as the one used in the document you are placing it into? If it is please could you provide a copy of the file so I can investigate this further?

Thanks
C

[Importing Photos and Building Layers]

Hi Richard,

To add your secondary image please use File > Place then select the images you want to import and click the canvas to place them. This should import them at true size.

Thanks
C

[Double entry in TOC of book]

Hi RM f/g,

I am currently investigating this with a member of our QA team but we are running into a separate bug that is preventing us from investigating this fully right now. Unfortunately until this bug is solved it will be difficult to investigate this further however I have made a note to ensure this gets investigated once we receive word the bug is solved. In the meantime I'd recommend deleting the extra entries manually as you have done in the past, I apologise for any inconvenience this causes you.

Thanks
C

[Grouped Artboards get Ignored]

Hi EzBaze,

This seems to be working fine for me please could you provide a copy of your project file so I can try this here at my end? Please could you also tell me which export settings you are using?

Thanks
C

[Serious import/export bugs in Affinity Publisher]

Hi tropilio,

If possible could you provide a sample of one of the files you are importing so I can log this with our developers to be investigated further?

Thanks
C

[iOS 16.4]

Hi Paharper,

I'm glad to hear the beta has solved your first issue. In regards to problem 2 is this an iCloud folder? If possible could you provide one of the files Designer is mistakenly opening as a V1 document?

[Crash or no action when changing opacity or stroke]

Hi Abra,

I have logged this file with our developers for further investigation I'll let you know once I have an update.

Thanks
C

[Problem grouping or ungrouping layers]

Hi Alvaro64,

Welcome to the forums

Please could you provide a copy of the file in question so I can try this here at my end?

Thanks
C

[Small error in measurement redundancy in modification]

Hi Beaver13,

Welcome to forums,

When I try this here you need to press enter once to confirm the edits you have made in the bleed settings field and then again to hit the Ok button. This is to be expected and isn't really a bug I'm afraid. I will pass your feedback regarding the icon on to the relevant team.

Thanks
C