[Bug:User interface text displays abnormally.]

Hi JC Liang,

This is something that is currently logged with our developers to be fixed in a future update. I apologise for any inconvenience in the meantime.

[Affinity Designer 2 won't let me update to 2.3.1]

Hi H.gettes,

Please could you try uninstalling Affinity and then redownloading and reinstalling from where you originally purchased the app? This should automatically install the latest version of the app

Thanks
C

[can't launch publisher. Crash on launch]

3 hours ago, paul millet said:

Sorry just realized I had already created an account that I was still logged on, previous post was mine too

Please could you get the employee to try opening the app with the ctrl key held down and when the reset menu appears ensure the first 3 options are ticked and then hit reset? This should hopefully solve this issue.

[Failure to Launch/ Activation Issue v2 Mac]

Hi SouthTX,

Please could you try navigating to ~/Library/Group Containers/6LVTQB9699.com.seriflabs/v2/ and deleting the licence.dat and/or cs.dat files found there? This should solve this issue for you.

Thanks
C

[Publisher crashed when creating a book]

Hi Renate75,

If possible could you upload a copy of the file in question to the following DropBox link so I can pass this on to our developers?

https://www.dropbox.com/request/LMFmBMkmRTCER4ItvjIS

Thanks
C

[Pasting into Publisher table]

On 1/10/2024 at 8:38 AM, Hangman said:

Hi @Simon1957,

This has been mentioned a few times and isn't new to the 2.4 Beta...

I picked it up in Point 4 here as part of another issue with Tables... The main issue is logged as AF-216 though I'm unsure whether the failure to paste in the first row is included as part of the logged bug...

After a quick glance it looks like that is included in the Jira

[Affinity Photo Beta 2.4 does not start]

This post was originally made in the V2 bugs section of the forum which is strictly for the release version of the apps. I have now moved it to the beta specific section of the forums, please ensure any future beta related bugs are posted here

 

[Designer export PDF with layers]

On 1/7/2024 at 10:13 AM, lacerto said:

I now made a "3rd degree" test and it seems Affinity apps have an error reading in back what they write:

 

When reading the PDF back in:

 

That it is a reading error, can be proven if the same PDF is opened in Inkscape:

 

 

Hi Lacerto,

Would you be able to provide the .afpublisher file used in this demonstration so I can log this issue with our developers?

Thanks
C

[Linked Placed PDF's Using Interpet in Photo Crash Photo on Save]

23 minutes ago, Hangman said:

Hi @Callum,

No problem, I was slightly unsure whether it even needed a mention since it doesn't appear to be an issue in the 2.4 Beta... was it actually a known and/or logged issue in 2.3?

I can't find any previous logs regarding this but it seems as though this was inadvertently fixed by a change made in 2.4.

[Linked Placed PDF's Using Interpet in Photo Crash Photo on Save]

Hi Hangman,

As this doesn't currently effect the beta this issue doesn't need logging however I will monitor this issue just incase.

Thanks
C

[Designer 2 Update]

Hi Larry,

I believe this is the result of you creating a shortcut to the sandboxed MSIX exe which will change location with each update. If this was previously a desktop shortcut the following guide should explain how to create one that wont have this issue.

Thanks
C

[epub/dox/docx/rtf export?]

8 hours ago, tzvi20 said:

They could have focused on afpub this cycle instead and added DOCX export!

Our apps are developed by completely separate teams within the company more features for Designer in one patch doesn't mean less features for Publisher and vice versa. DWG and DXF export is something I personally see requested fairly often I imagine it will be very well received by Designer users.

[Designer - Crosshair appears even when CAPs lock is disabled]

I thought that might be the case, I'm also having some difficulty replicating this unfortunately I'll have to run it by the QA team tomorrow once I'm back in the office.

[Designer - Crosshair appears even when CAPs lock is disabled]

1 hour ago, Maxdanger said:

Curious, thanks for letting me know. I'll give my mac a reboot a bit later and see if I get the same behaviour. Could be the good ol' turn it off and on again approach will work. I've quit the Designer applications and restarted them but that didn't work.

Hi Max Danger,

Out of interest if you go into your Affinity apps preferences under user interface do you have always show brush crosshair ticked?

Thanks
C

[Pixel brush color selection confusion.]

Hi Otto,

As far as I'm aware there is no way to change the behaviour you have described as updates for V1 have ceased this is something that is very unlikely to change.

Thanks
C

[not saving changes]

Hi Ashr,

Please could you tell me which version of the iPad app you are using?

Thanks
C

[Expand Stroke drops Endpoint Decorations unless "Align Stroke to Center" is Selected]

Hi Dantourin,

Welcome to the forums

This is a known issue that is currently logged with our developers to be fixed in a future update.

Thanks
C

[Bug affecting superscript styles in Affinity Publisher 2.3.0]

Hi All,

I have logged this with our developers to be fixed

Thanks
C

[Publisher Datei stürzt ab beim Druckbefehl]

Wenn Sie bei geöffneter App auf die Schaltfläche „Affinity Publisher“ oben links auf dem Bildschirm klicken und dann auf „Einstellungen“ klicken, sollte sich das Fenster mit den App-Einstellungen öffnen. In diesem Fenster finden Sie die Leistungseinstellungen.

[The grid of row and column guides does not follow the rotation of the page]

14 minutes ago, Old Bruce said:

Myself, I would not expect rows to become columns. 

I agree with this, I'll check this with our developers tomorrow however.

[Export puzzlement: 2 curves = one pixel layer and one vector layer in psd and svg]

Hi Affinity Rat,

I currently don't have access to an iPad until tomorrow unfortunately, but when exporting this here on the desktop version of Affinity both curves are preserved when exporting with all of the advanced export options dropdowns set to Preserve editability.  Please could you try using the corresponding options found in the iPad export menu?

Thanks
C

[Astro editing problem with Dolphin Nebula]

Hi Irandar,

Its likely going to be difficult to provide any suggestions for this without seeing a copy of the files I'm afraid. Please could you upload them to the following DropBox link?

https://www.dropbox.com/request/3dFM3CugCaLHMf5NdLST

Thanks
C

[Publisher Datei stürzt ab beim Druckbefehl]

On 1/6/2024 at 10:45 AM, sabine_ru said:

When I try to print a document from Publisher with photos inserted, the program stops responding and hangs?
I have already restarted the program and the Mac.

does anyone know the problem?

Thank you

Hi Sabine_ru,

If Comatose's suggestion above doesn't solve this for you please could you try removing and then reinstalling your printer?

Thanks
C

[Publisher is not working very well since update...]

Hi Undercovergypsy,

I'm sorry to hear you are having issues with Affinity Publisher.
Please could you tell me which version number of Publisher you are using and which operating system you are using?

Thanks
C

[PNGs appearing with green tint in Plublisher 2]

Hi Angus,

If you are able to provide the additional info Hangman has requested we should be able to look into this further with you.

Thanks
C