[Processing fits files from SeeStar]

Hi Irandar,

As far as I'm aware there is no pre-set limit to the amount of frames that can be used in a stack. Unfortunately I'm not familiar with SeeStar but with any luck someone on the forums here will have used FITs from them before and can give you some advice

Thanks
C

[Apps not responding and crashing upon opening]

Hi MoCoMade,

Please could you try opening the apps with the CTRL key held down and when the reset menu appears hit clear to see if this solves your problems?

Thanks
C

[Affinity Publisher — View → Show Text Flow should show/hide only text frame linking lines not text frame blue outlines.]

Hi All, Apologies for the delayed response I have confirmed with the dev team that this is currently working as intended but I will raise a feature request for a toggle etc that does what Bbrother is looking for and will raise a separate issue for the documentation to be made clearer. (Please note this doesn't mean it will be added to the app)

Thanks
C

[Designer Unable to Edit in Publisher (Mac M1 Sonoma)]

Hi PatDoran,

If you wouldn't mind please could you provide a screenshots showing the version number of both Publisher and Designer? Are you able to access the Designer persona via studio link in Affinity Publisher at all?

Thanks
C

[Can't open my .afdesign file]

Hi JuKilo,

Please could you upload a copy of the file to the following link? This should allow me to look into this further and try and fix it for you. However its worth noting we can't fix all files.

https://www.dropbox.com/request/dgaKa7vE79Q7GajcYrCH

Thanks
C

[Resource Manager for Placed JPEG Files Exported to PDF Incorrect When the PDF is Opened in Publisher]

Hi Hangman I have received the following info:

in your first example you place a very large (too large to fit on to the page) jpg with an Adobe RGB profile into a document with an Adobe RGB profile. So we have to crop it and we can also strip out the colour profile because it matches the document profile. So the jpeg you actually export does not have the same jpeg dpi or colour space as the one you placed. In fact we will be exporting with a default 96 dpi, it is irrelevant as far as the PDF is concerned. In your second example we do not have to crop the image - it fits on the page, so we can pass through the original jpeg data which happens to maintain the jpeg dpi but we can still strip the colour space and so on. 

I then asked if there was any settings you could use to export your large image as is and received the following:

the exporter uses the original data if it can (i.e. there is no reason it has to actually manipulate the bitmap) but in general no, in both cases above it would simply bloat the pdf by including unnecessary bitmap data or by duplicating the colour profile.

I hope this makes things a little clearer.

Thanks
C

[Affinity Designer crashes every 5-10 minutes]

Hi Nano,

Thank you for providing the crash report, while I look into this please could you tell me which version of Affinity Designer you are using? Please could you also provide a screenshot of the apps performance preferences?

[FX does not work properly in wrap groups...]

Hi Irokiee,

This is a known issue that is currently logged to be fixed in a future update. I apologise for any inconvenience in the mean time.

Thanks
C

[Resource Manager for Placed JPEG Files Exported to PDF Incorrect When the PDF is Opened in Publisher]

I have asked for more info regarding your points and will update this thread once I have received it

[PUBLUSHER V2.3.1 CAN NOT EXPORT PDF]

Hi TAO1235,

Thank you for providing the .log file Its given me a few clues with this however i will likely need a copy of the original publisher file in question. If possible please could you upload it to the following dropbox link?

https://www.dropbox.com/request/Czcopi8B3swE8nxx83FQ

Thanks
C

[APub 2.2.1: Colour profile ISO coated v2 300% still does not export correctly to PDF]

Hi All, I apologise for the delay in a fix for this issue. When we released our 2.3 update it included what we believed would be a fix for this problem as all seemed to be well here with our internal testing. Unfortunately this wasn't the case so this is now being re investigated. I apologise for my lack of updates in this thread I'll make sure to post here as soon as I get any extra info.

Thanks
C

[Affinity Publisher — View → Show Text Flow should show/hide only text frame linking lines not text frame blue outlines.]

1 hour ago, walt.farrell said:

In general, the bounding box for an object is only shown when the object is Selected. 

View > Show Text Flow overrides that for Text Frames, and shows both the flow and the boxes for frames that are not Selected. If you turn that option off, the Text Frames' appearance behaves just as for other kinds of objects.

This is by design, not a bug, as far as I know.

I will double check with our QA team tomorrow but I believe Walt is correct here.

[shape tool on tool bar doesn't work????]

Hi Jdval,

Please could you use the iPads inbuilt screen recorder to create a video demonstrating this issue? This should hopefully show me where you might be going wrong

https://support.apple.com/en-gb/HT207935

Thanks
C

[Affinity Designer: How to tell which brush was used]

Hi SK89,

Unfortunately there is no way to tell which brush was used to create a specific stroke etc however this has been requested a few times in the past so it may be considered for a future update

Thanks
C

[Resource Manager for Placed JPEG Files Exported to PDF Incorrect When the PDF is Opened in Publisher]

Hi Hangman,

I wasn't too sure with this one so I asked a member of our dev team for his opinion on what should be happening and they stated the following: We may well colour convert or resample bitmaps on PDF Export, and doing so will result in discarding information pertaining to the source image.

Thanks
C

[Export Presets]

Hi Pete,

If you are trying to import pre-sets not made for the Affinity apps then you may have some trouble. Your best bet is likely recreating the pre-sets by hand in the export menu.

Thanks
C

[Incorrect Wording in Healing Brush Tool Bubble]

This is a known issue that is currently logged to be fixed in a future update.

[Selecting text in text box causes Affinity Publisher to crash]

Hi pstrjds,

I'm still struggling to recreate this here unfortunately and so far we have only had one other report of this issue please could you tell me if this issue occurs with all fonts or just this one and if you are using more than one monitor?

Thanks
C

[Low quality UI icons using Macbook pro 16"M1 - External monitor screen]

Hi All, just to confirm this is a known issue that is currently being investigated by our dev team.

Thanks
C

[Selecting text in text box causes Affinity Publisher to crash]

Hi pstrjds,

I'm having some trouble replicating this here at my end I'm afraid. Please could you tell me if this issue still occurs when you copy the text box into a new document and try from there? It also might be handy if you could provide a screenshot of your Affinity apps performance preferences so I can try using the same settings here.

Thanks
C

[(Affinity Photo V2) File "Corrupted" after exiting document, closing the application, then coming back]

Hi Dann Houston,

If you click the hamburger menu button shown towards the top right of your screenshot do you get a save as copy option? If so please could you save a copy of this file and send it to me? Unfortunately if this option is not available then there isn't much we can do to restore this file due to Apple sandboxing restrictions. We would advise always creating a back up of any work or client related files.

Thanks
C

[How to Know What Brush Is Applied to Object]

Hi dcgall,

Unfortunately at the moment there is no way to determine which specific brush was used to create an object however this is something that has come up in the past and will likely be considered for a future update.

Thanks
C

[Version 1.10.8 auf MAC...Probleme mit dem Öffnen der ARW-Datei]

Hi Mariposa,

Just to confirm have you previously been able to open these files without issues? Please could you also tell me which camera was used to create these RAW files?

Thanks
C

[Not processing astro fits files well]

Hi irandar,

Its going to be hard for us to look into this without a copy of the fits files I'm afraid. If possible please could you upload them to the following link?

https://www.dropbox.com/request/expCknecs4UxBo2qlFxL

Thanks
C

[The file type is not supported error]

Hi Dtierney,

I have passed this on to our developers to see if there is anything we can do to fix this file however they are very busy and there's no guarantee it will be fixed. If this file is time sensitive your best bet would be to start again from scratch I'm afraid.

Thanks
C