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Callum

Staff
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Everything posted by Callum

  1. Hi Sid J, This is a known issue currently logged with our developers to be fixed in a future update. I apologise for any inconvenience in the meantime. Thanks C
  2. Hi Karen, I don't think we have any tools that match what you are describing however just to be sure would you be able to provide an example of the tool you are looking for? Thanks C
  3. Hi BKFC, If possible could you provide a screen recording demonstrating this issue? This will allow me to investigate this further with you. Please could you also tell me if the images are linked from a local location on your computer or a network drive etc? Does embedding them change this behaouir at all? Thanks C
  4. Hi Swood, Welcome to the forums Our V1 apps do run on Sonoma its likely you are running into the known issue described in the post below. The workarounds detailed in this post should solve this issue for you for now. Thanks C
  5. Hi Ikikuru, The 3D layer FX you have applied to your logo is what's causing this as most layer FX will be rasterised on export to SVG. You would need to remove these effects to export a true vector version of your image. Thanks C
  6. Hi Tudor, I have logged this with our developers to be fixed in a future update. Thanks C
  7. Hi Andreas S, Please could you provide a copy of the file in question so I can look into this further with you? Thanks C
  8. Hi liumingming, Please could you upload a copy of this file to the following DropBox link so I can look into this further with you? https://www.dropbox.com/request/1hpJElaAgv8rNoeYMb2x Thanks C
  9. If possible could you provide a copy of the macro and a copy of an Affinity project file that has had the macro ran within it so I can see the invisible layer in question? Thanks C
  10. Hi Dcrawford, Please could you provide a copy of the Affinity project file in question so I can look into this further? If you would rather not post it publicly you should be able to upload it to the following link. https://www.dropbox.com/request/cHvHIazAVkXgMucA78Re Thanks C
  11. Hallo Composer Sie sollten dies über das Transformationsfenster tun können, wie Paul oben erwähnt hat. Danke Callum
  12. I can't comment on hardware acceleration I'm afraid, in my experience it seems to be temperamental working well for some but not for others I'd imagine its something we are still looking into improving but as for exactly when or what changes might be coming this isn't information I have access to. Just to clarify did you try both the view quality and the renderer dropdown?
  13. Hi Gary apologise for the delayed response we have been very busy with the 2.2 update. I can't seem to recreate this here using your file however it doesn't seem to be the same file shown in your original screen recording. If you set the view quality dropdown to fastest does this behaviour change at all? It may also be worth trying to change the options shown in the renderer dropdown to see if any of the options make a difference. Thanks C
  14. Vielen Dank, das sollten alle Informationen sein, die ich brauche. Ich werde Sie informieren, sobald ich eine Aktualisierung Ihrer Datei habe, hoffentlich dauert es nicht zu lange.
  15. Könnten Sie mir bitte sagen, welche Versionsnummer der App Sie verwendet haben, als diese Datei beschädigt wurde?
  16. Ich fürchte, es wird wahrscheinlich länger dauern als nur morgen. Wenn Sie kommerziell unter Einhaltung einer Deadline arbeiten, empfehle ich Ihnen, stets Sicherungskopien der Dateien anzufertigen, um solche Probleme zu vermeiden. Ich werde alle diese Informationen an unser Entwicklerteam weiterleiten und Sie informieren, sobald ich Informationen für Sie habe.
  17. Hi Alex, This is a known issue we are currently investigating in the meantime you might want to try the solution I mentioned here: https://forum.affinity.serif.com/index.php?/topic/192404-macos-sonoma-startup/&do=findComment&comment=1128528 Thanks C
  18. Its worth noting that this issue currently only occurs if the app are set to use Light UI rather than the default Dark UI. Currently pasting "defaults delete com.seriflabs.affinityphoto" into terminal should reset the app to the default Dark UI solving this problem until we release an update however we have found mixed results with this fix internally so it may not work for everyone. Thanks C
  19. Leider liegt diese Datei außerhalb des Rahmens dessen, was ich hier manuell reparieren kann, und muss an unsere Entwickler gesendet werden, was einige Zeit dauern kann. Können Sie mir bitte sagen, ob diese Datei lokal oder auf einem Netzlaufwerk usw. gespeichert wurde? Haben Sie die Datei beim Speichern lokal oder auf einem Netzlaufwerk gespeichert? Könnten Sie mir bitte auch sagen, welches Betriebssystem Sie verwenden?
  20. Entschuldigen Sie! https://www.dropbox.com/request/60GNncI46APgrIvWqF2w
  21. Hallo M_ko, Könnten Sie bitte eine Kopie der Datei über den folgenden DropBox-Link hochladen und sehen, was ich für Sie tun kann? Leider kann ich nicht garantieren, dass Ihre Datei repariert wird. Danke C
  22. Hi Aktive Pupille, Please could you provide a copy of the file in question so I can look into this further with you? If you would rather not post it publicly you should be able to upload it to the following link. https://www.dropbox.com/request/otB6dfnyfQpGIdPmcBxm Thanks C
  23. Hi d.c. avallone, Would you be able to provide one of the Affinity project files in question so I can take a look at the 3D effect here at my end? I wonder though if this wont be as obvious when not printed onto a material with light reflecting off it etc. Thanks C
  24. Hi Wsaldhaus1, If you log into your account on our website you should be able to download the new updates from the V2 downloads and product keys section of your account. Thanks C
  25. Hi All, We have now recreated this issue here and have logged this with our developers to be fixed. Ill update this thread once I have more info. Thanks C
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