[Shortcuts: Pinning a shortcut on Pinning?]

@Aleksandar Kovač did you previously have a studio preset named layouting and have you since deleted it? Typically deleted studio presets will still show in the apps keyboard preferences until the app is restarted.

[Unexpected Contour Tool artefacts]

Hi Garry,

I can't see any reason for this to be happening so have decided to log this as a bug and will move the thread accordingly. Its still possible this isn't a bug but I will update this thread with any info I receive.

Thanks
C

[PSB file import]

Ah yes unfortunately these are currently unsupported in Affinity Photo

[PSB file import]

Hi Karluwe,

It looks as though the groups that can't be expanded are actually being imported as an embedded document. If you select them and then via the context tool bar hit edit document are you able to make the necessary edits etc? I believe the colours being off is caused by Layer 19 being at the top of the layer stack in the embedded document if I drag this to the bottom of the stack the colours appear to be better however as I'm not sure how they should look I can't really say if they now look correct. Its quite common for Z order to be effected when importing a PSD/PSB file so I'd imagine this layer being positioned incorrectly is the likely cause for this.

Thanks
C

[Vector brush stroke not applied when exporting to PDF]

Hi Kasper,

Unless I've misunderstood I think to get the best results your best bet is to rasterise the brush stroke prior to exporting and then export with the rasterise dropdown set to nothing. This should keep all of the artboard data and text etc leaving just the stroke rasterised.

Thanks
C

[Making an image by combining one to the surface of the other]

12 hours ago, wxman2 said:

@Callum    My son said that was "almost" what he was thinking. The image, and background is perfect, but he pointed out that the logo looks too flat. He wants to know if there is a way to make it distort a bit to match the folds in the cloth. I guess the lack of artistic talent in me was showing. I didn't even notice that.

 

What V_kyr mentioned above should work for this, I did try this when originally making a mock up for you but weren't getting great results due to the quality of the original canvas banner image. If you are finding poor results with the displacement filter I would try perhaps using a different canvas banner.

[the AFFINITY_help&discussion site ITSELF!]

Hi Polygonius,

I'm not entirely sure if this changed as I can't quite remember but you would need to navigate to profile and then hit the See My Activity button.

Thanks

C

[SPAG error in ‘Options’ help for Slices panel]

Hi Alfred,

I've logged for this to be adjusted.

Thanks
C

[iPad版 ブラシのクラッシュ]

Hi Haru116,

iPad に内蔵のスクリーンレコーダーを使用してこの問題を示す画面録画を提供していただけますか。また、使用している Affinity のバージョンも教えていただけますか。

Thanks
C

[PSB file import]

Hi karluwe,

Without a copy of the file it will be difficult for us to say why this might be happening if you would rather not post it publicly please could you upload a copy of it to the following DropBox link? 

https://www.dropbox.com/request/yl9syve8HZNWm7fXJe0f

Thanks
C

[Undo doesn't redraw size handles]

Hi Mike,

Thanks for your report I've logged this to be fixed

Thanks
C

[First and Last on Page Running Header Issues]

Hi Hangman,

Thank you for providing the file I have logged this with our developers to be fixed in a future update.

Thanks
C

[First and Last on Page Running Header Issues]

Hi Hangman,

If possible could you provide the document you are using in  your example video? This would mean I can follow your video exactly and will make recreating and logging these issues a much faster process.

https://www.dropbox.com/request/aVKbbagajAV2SOdaQcWC

Thanks
C

[Vector brush stroke not applied when exporting to PDF]

Hi Kasper-V,

Would you be willing to provide a copy of the file so I can test some things here? It seems strange to me that rasterise everything is working where as unsupported properties isn't. If you would rather not provide the whole file you can just copy the spiral object into a new document and send that provided the issue can still be reproduced in the new document  You should be able to upload it to the following link: https://www.dropbox.com/request/4SLuJFvsyBlpjvSjEJSk

Thanks
C

[Error on Startup for Photo and Designer]

Hi David,

Please could you try the solution posted here: https://forum.affinity.serif.com/index.php?/topic/197958-cannot-communicate-with-other-affinity-apps-issue-workaround-found/

Thanks
C

[Vector text in affinity photo stopped working]

Hi Enperror,

As Pšenda has said Photo will only show pixel content it doesn't  support vector objects in the way that Designer does.

Thanks
C

[Making an image by combining one to the surface of the other]

Hi Wxman2,

Welcome to the forums

I have created a very rough mockup example for this that I will include a screenshot of below along with the steps I took to get to that point.

1. I first selected the area of the canvas banner and masked your sons logo to this selection which resulted in figure 1 (see attached)
2. I then selected the logo image layer and set the blend mode to multiply via the layers panel.
3. I then hit the blend options button (see figure 2) and lowered the Underlying Composition Ranges curve to allow the details of the canvas banner to show through such as the creases etc this is visible in figure 3.

With this technique and more time than I had to make adjustments etc you should be able to get a very clean looking banner mockup.

Thanks
C

[Apps not responding and crashing upon opening]

On 2/2/2024 at 2:25 PM, MoCoMade said:

That did not work. If I open the program and then try to open one of my files, I get this error message. If I try to open a new document, or open one of my completed documents direct from my files, the program stops responding and crashes.

Please could you tell me if you currently have the MSIX or MSIEXE version of the app instaled?

[Apps not responding and crashing upon opening]

On 2/3/2024 at 6:22 AM, oic165 said:

ok.  so i've gone through and tried turning off hardware acceleration as quick as i could while it stayed running, so trying to beat it before it just suddenly closes for no reason.  and still, no dice. tried the ctrl + launch thing again, disabled hardware acceleration, still doesn't work.   i get prompted to activate after i reboot and try to launch any of the apps. this is not ok guys.... do better.... 

Dell G5 5590, Windows 11 22H2

I can see you have also emailed us regarding this my colleague is just about to reply to that email so we will continue support there in order to not step on each others toes.

[Error on Startup for Photo and Designer]

5 hours ago, David.... said:

Well, with no reasonable response from Affinity support, how can I sell or receive a refund on my purchase of Designer and Photo? I've now switched to Inkscape for my needs, and it is so much better.

Apologies for the delayed response occasionally posts like this one can slip through the net, were you ever able to try Walts suggestion above as this typically is caused by mis matched installer types if you would like to receive a refund you should be able to contact affinityreturns(at)serif.com. However if you would rather try and get the app working I should be able to solve this issue with you.

Thanks
C

[Create palette from document does not work correctly.]

Hi ArtCraft,

I've just done a simple test here and this feature worked as expected would you be able to provide a sample file that demonstrates this issue so I can try and recreate it here at my end?

Thanks
C

[Black brush function in masks not working]

Hi Mlelands,

We haven't had any other reports of this as far as I'm aware if possible could you provide a screen recording demonstrating the isssue?

Thanks
C

[Objects still moving when grouping]

Hi Gianni.brienza,

Does this only occur with this one document or is it all? If it only occurs with this one please could you provide a copy of it so I can look into this further with you. If this occurs with all documents would you be able to create some simple steps I can follow to easily reproduce this?

Thanks
C

[Affinity Photo 2.0 opstarten binnen Affinity Publisher 2.0 in Windows 11]

Hi AvdB-Netherlands,

Please could you tell me the exact version number of Photo and Publisher you have installed? As both apps must be on the exact same version number for this feature to work,  2.3.1 is our latest version for all Affinity apps.

Thanks
C

[Photo - CPU spikes when closing last tab]

Hi Otherroom,

I imagine this is likely down to the app no longer rendering the canvas have you tried changing any settings in your performance preferences to see if they help with this?

Thanks
C