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TOB

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Posts posted by TOB

  1. Hi Mark,

    your assumptions are right!
    It was, indeed, a Font related problem.

    Last weekend I deleted some more fonts from the system folder,
    with the result that all three apps started as expected, at least in most cases.

    Unfortunately I was a bit too ambitious.
    I deleted a bunch of fonts and then I tried to start the app.
    Normally I would delete the fonts one by one to isolate the “bad guy”.

    Nevertheless, all three apps still crash from time to time.
    Even everytime when I activate (via Fontbase Fontmanager)
    somewhere around 100 Fonts and above.

    I will definitely test the next Beta to support you by identifying the problem.

     

    These are some of the deleted fonts (at least the ones I remember):

    Adobe Asian fonts

    Albertus (MT, MT Lt, Extra Bold, Medium) - TT - Monotype

    Baskerville Old Face - OTF-TT - Microsoft

    BodoniPS - TT - Monotype

    Coronet - TT – Monotype

    CoronetPS - TT – Monotype

    Giddyup Std - OTF-PS - Adobe

    Giggi - OTF-TT – Microsoft

    Gloucester MT Extra Condensed - OTF-TT – Microsoft

    Haettenschweiler - OTF-TT - Microsoft

    Mistral - OTF-TT – Microsoft

    Stempel Garamond Roman - TT – Monotype

     

    Thanks for your help!

    TOB

     

  2. Hi Mark!

    Here the requested log file.
    I
    have additionally attached the file of Version 1.8.

    I tried to run the Beta Version around 70 times.
    I got it running 4-5 times. When the program is running it works as expected.

    Because I installed the apps via the Microsoft store I guess a downgrade to Version 1.7 in not possible?

    Thanks again for your help.

    TOB

    Customer Version 1.8 Log.txt Beta 1.8.1.595 Log.txt

  3. Hi!

    As Mark mentioned, it could be a font problem, so I made some screenshots of the installed fonts on my PC. I guess most of them came with some software like the Lexmark printer driver or LibreOffice, … …

    After nschalls post I also deleted all fonts I definitely don´t use.
    (The red ones in the screenshot) I deleted even more like Asian, Arabic, … Fonts which came with Adobe. Also somewhere around 20 Noto Fonts. (I guess they came with Google Chrome) Unfortunately, not all of the deleted can be seen in the screenshot.

    I also used Extensis Suitcase Fusion 6 for my Type1 Fonts.
    But for 2-3 years, after a bigger Windows 10 update, it hasn´t worked as expected. So I deinstalled Suitcase Fusion to check if it causes any problems with Affinity.

    I also use a second Typemanager www.fontba.se for all the other fonts.

    After all those trial an error, the problem still exists. All three Affinity apps crash seconds after I start them. I can´t even open them.

    At the start I see the Welcome Screen and the message “Schriften werden geladen…” (reading fonts…) and seconds after this font message disappears, the apps crash.

    Interesting fact:

    After I deleted the fonts which are marked red in the screenshot all Affinity apps worked as expected. But after a reboot of the system the problem still occurs and working is not possible.

    font_list.zip

  4. Hi Mark,

    thanks for your quick reply.

    Here are the reports (32) as a zip file, as well as the reports for the Designer and Publisher App.

    Because the apps are installed via the Windows Store the reports were very hard to find.

    I found the files in this location:

    C:\Users\User\AppData\Local\Packages\SerifEuropeLtd.AffinityPhoto_xxx_xxx\LocalCache\Roaming\Affinity\Photo\1.0 (Store)\CrashReports\reports

    maybe this helps someone else who is searching for them.

    designer_reports.zip

    hoto_reports.zip

    publisher_reports.zip

  5. Hi guys!

    After the update (1.8) I was able to start the Photo App 2-3 times.
    But now it crashes at every attempt to start.
    I have tried at least 100 times!!

    The same problem affects the Designer and Publisher app.
    But after 5-10 attempts these Apps are working.

    I also tried to deinstall and reinstall all Apps but the problem still exists. I also tried the Windows build in Reset and Repair function.

    Bought and installed via the Windows Store.

    Also the 1.7 Versions of all 3 Apps crashes quite often at start.

    At the moment, working with these Apps is unfortunately not possible.  

    System Info:
    Older Version of HP Z400 Workstation
    Windows 10 Pro 64bit Version 1909 with the latest updates.
    Intel Xeon 3,07 GHz

     

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