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YippieYoYoYo

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Posts posted by YippieYoYoYo

  1. My issue has been resolved. A little detail to help someone else who experiences the same problem, "Setup failed".

    I found a suggestion dated 08/20/2019 from moderator "Stokerg" for a similar issue. I reviewed the "SetupUI.Log file from my previous install attempt (located in %temp%/AffinitySetup) and determined that the 1.8.0 installer could not remove Affinity Photo version 1.7.3.481.

    I  then followed Stokerg's instructions to download a utility program from Microsoft (the link is https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed and ran it as he instructed  by selecting "Having trouble installing"  Affinity Photo.  The Microsoft utility found I had a corrupt registry key and corrected it. I then reran the 1.8.0 installer, but it failed again.Dam, but I didn't t give up... I reviewed that "SetupUI.Log file and determined the 1.8.0 installer failed for the same previous reason, could not remove my current version of Affinity Photo. I then reran the Microsoft utility program, but this time I selected "having trouble uninstalling" Affinity Photo. The Microsoft utility ran for almost a minute this time around and completed by saying it had made some some changes and suggested I rerun the 1.8.0 installer. I reran the 1.8.0 installer and this time it worked!!

     

    Thank you Stokerg!!

     

    Log.txt

    Hello,

    I have Affinity Photo 1.7.3.481 currently installed since 2/2/2020 with no installation issues or processing problems.

    Windows 10 Pro, version 1909 build 18363.657, all drivers are up to date

    ThinkPad X1 Extreme 2
    i7-9850H CPU
    NVIDIA GeForce GTX 1650 4GB of GDDR5 SDRAM
    Intel UHD Graphics 630
    32 GB RAM
    360 GB free of space on the installation SSD 😄 drive

    I have attached the Log.txt from the AppData/Roaming/Affinity/Photo/1.0 directory for review.

    I have tried installing three different download versions with a system reboot between each try. 
    Each result was the same, installer goes through it's preparation and then I receive a warning dialog box stating "Setup failed".

    My current version of Affinity Photo utilizes the NVIDIA video card which I verified via the "NVIDIA GPU Activity" application.

    I ran the 1.8.0 installer letting it choose which video GPU to use and I also forced or pointed the installer to use
    the NVIDIA graphics card. 

    Not sure what to try next other than deleting my stable 1.7.3.481 version which I would prefer not to do in fear of
    losing my settings, preferences, etc.

    Any assistance or ideas would be greatly appreciated.

    Log.txt

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