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On 12/24/2019 at 5:13 PM, iBaloo42 said:

Serif's behavior is tied to their business model "get them in, then lock the door"; we, the existing customers, are trapped lobsters . On Serif's business model, existing customers have practically no weight into their prioritization process; we are "locked in" already... 

A good enhancement request, from their standpoint, is a good lobster lure/bait. If an enhancement request is not helping adding (trapping) new customers then it has zero weight on their priority list.

Well, it definitely might prevent new customers from joining the wagon. This 'missing feature' and how the company (in this case not) listens to their customers, can prove to be crucial when making a decision or recommendation to go with a product suite or not. Especially, since there seems to be no product-related support besides this forum.

By the way, this is not the only thread that deals with this issue. Someone from serif could at least 'acknowledge' this. It is an issue since 2016 and would not be hard to implement...